About the Business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Everything went great, replaced my tongue converter and saved me over $2000,00
Didn't have to do anything car shield handled Everything, Very pleased with car shield.
Was not expecting the long waiting on my vehicle to be repaired and did not have free choice in the shop
My 2001 Silverado's Alison transmission went out. It took over 7 weeks for Car Shield to locate a transmission (located one at a junkyard) took over a week to get it delivered. There was no idea what condition the transmission was in. There was one of the filters that Car Shield would not cover. The adjuster said it was a normal maintenance filter that was the owner's responsibility. I WAS NOT THE OWNER at this time. The automatic transmission selector was also not operational with the "new" transmission. Again, owner responsibility.
Explained lengthy issue with customer service rep who listened attentively and Jared provided me very satisfactory answers.
We are always happy to contact you on whatever issues we have. We have always been treated kindly with the upmost sincere patience and understanding. Thank you and God Bless!
Not happy that they tried to force my auto repair shop to use your parts!
Attentive to situation in hand!
Polite…
If I ever have to call back I would want to be treated with the same courtesy and respect that I received from the woman whom I spoke with!
I had no problem, the car dealership called car shield and told them what I needed done and they paid the bulk of the bill. I only had to pay a small copay. I am very satisfied with car shield. Love me some car shield.
Each time I've called, the agents has been very helpful and did their best to understand my needs. Car Shield is also the best prices around.
If or when you approve a car repair according to my policy then l will let you know
Have not needed to use yet but good to know protection is there if needed. Gives me piece of mind.
My water pump went and it was fixed and running within 2 days
The salesman everything he said, it was all lies. My car AC was down, the coverage didn't cover nothing. You owe me $350, please send me a check. Thank you
A potential nightmare was avoided because of Car Shield!
Very acceptable helpful wish I knew about car rental since I had to get that too
Nothing yet. Only made payments. We will see how they are when they need to pay for problems when they happen.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members