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CarShieldReviews 5,991

4.3

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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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Wisconsin
1 review
0 helpful votes
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I am pleased with Carshield.
March 2, 2024

The experience went smooth and simple. I have no problem with the process, easy process

Date of experience: March 2, 2024
Texas
1 review
0 helpful votes
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Very Satisfied
March 2, 2024

I was very pleased with how car shield my claim:
1) They spoke directly with repair shop
2) They timely approved the claim
3) They timely paid the claim

They keep me informed throughout the process

Date of experience: March 2, 2024
Georgia
1 review
0 helpful votes
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Good help
March 2, 2024

Agents were efficient knowledgeable polite kind fast

Date of experience: March 2, 2024
North Carolina
1 review
0 helpful votes
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Great customer service
March 2, 2024

Great customer service never have any problems paying my bill

Date of experience: March 2, 2024
Maryland
1 review
0 helpful votes
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Good job well done
March 2, 2024

When I could not find a car dealership to work on my vehicle personal, I spoke to told me it was cautious's job to do that, and they found a Ford dealer that I was satisfied with

Date of experience: March 2, 2024
North Carolina
1 review
0 helpful votes
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Ety easy and ssatisfying
March 2, 2024

Pretty fair could have paid more for the display screen

Date of experience: March 2, 2024
Ohio
1 review
0 helpful votes
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Professional and Efficient
March 2, 2024

Great! My Agent was knowledgeable and efficient. I had to edit my payment information. My experience could not have been better.

Date of experience: March 2, 2024
New York
1 review
0 helpful votes
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Customer Service
March 2, 2024

Contacted customer service with a question regarding coverage. Representative was very courteous and helpful.

Date of experience: March 2, 2024
North Carolina
1 review
0 helpful votes
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N/A
March 1, 2024

N/A …………………………………………………………………………………………………………………………

Date of experience: March 1, 2024
New York
1 review
0 helpful votes
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You won't regret it
March 1, 2024

Car shield is very good and affordable. Came in handy when the dealership that I bought my car from gave me a fake extended warranty contract. Car shield explained everything that was going to be covered, the costs, and the process for submitting a claim. I truly recommend them.

Date of experience: March 1, 2024
Illinois
1 review
0 helpful votes
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They sent me a card and some information about Car Shield.

Date of experience: March 1, 2024
Texas
1 review
0 helpful votes
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They have been great
March 1, 2024

I went in for a oil change and they found some thing leaking in the front end.The part had to be replaced.Car shield took care of it.

Date of experience: March 1, 2024
Florida
2 reviews
0 helpful votes
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Great service
March 1, 2024

Professional assistance from start to finish. Thank you

Date of experience: March 1, 2024
Florida
3 reviews
3 helpful votes
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A great product!
March 1, 2024

I've heard a lot about Carshield. From what I've experienced so far, friendly and knowledgeable reps.

Date of experience: March 1, 2024
Georgia
1 review
1 helpful vote
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Had to pay out money for the car rental when I was told that car rental would be covered. This was not a good issue. Received a notice from the vehicle center stating that the catalytic converter was not covered. This was a $9000 issue to the owner of the car, I didn't think that it was a good thing due to the fact that Car Shield said that they cover issues to the car total car with the Cadillac converter should've been covered.

Date of experience: March 1, 2024
Washington
1 review
0 helpful votes
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You over egsagerate your benefits.
March 11, 2024

Don't cover a lot of what you say.such as things for cooling systems.Rental car, car can't run without water.

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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Great claim experience. Easy process and well coordinated with repair facility

Date of experience: March 1, 2024
Massachusetts
1 review
0 helpful votes
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My transmission happened on my Morano and it took about a week and a 1/2 for them to replace it. Or should I say repair it so far so good?

Date of experience: March 1, 2024
Texas
1 review
0 helpful votes
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This Contract Did Not Work For Me
March 11, 2024

My car had to be fixed so I went to my local dealership to pay for a gasket that blew.
So I told them I had Carshield The service tech called to get them to pay for all I needed to be done for my car. Well American Shield that's with this company, called me and told me They don't pay for all the labor and diagnostic that they are asking, for so I would have to pay for the rest I was out of $690.00.
I admit they paid and approved $611.00. I was only supposed to pay $100.00 of the deductible and get my car back. That's 2 payments on a car altogether. Mario at my dealership gave me a discount
Thanks To Mario I got my car Fixed. Never again will I mess with this kind of Cheap So Call Car Repair Insurance for cars. I wait 5yrs to get a new one.

Date of experience: March 1, 2024
New York
1 review
0 helpful votes
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Price
March 1, 2024

My experience with this mechanic is very good what I don't understand is why you don't pay what the mechanic is asking. This is why most mechanics don't want to use you at least that's what I'm told

Date of experience: March 1, 2024