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CarShieldReviews 5,991

4.3

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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Kentucky
1 review
0 helpful votes
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Great customer Service!
March 1, 2024

Very knowledgeable and didn't mind helping me. They were very patient

Date of experience: March 1, 2024
Mississippi
1 review
0 helpful votes
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Everything is okay. No problem with my car after I received it. Thank, so much

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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No longer needed
March 1, 2024

I no longer have that car in my possession and don't need the service any longer.

Date of experience: March 1, 2024
New Jersey
1 review
0 helpful votes
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Awesome
March 1, 2024

Agents was very knowledgeable, friendly and attentive to my concerns

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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Pleasantly satisfied
March 1, 2024

I was pleased with the timely efficiency of my claim. The communication was ongoing. My claim and work completion was done in two days.

Date of experience: March 1, 2024
Illinois
1 review
0 helpful votes
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Excellent exp
March 1, 2024

I had my doubts about car warranty company but I took a chance with Carshield and I'm glad I did service was exceptional

Date of experience: March 1, 2024
Missouri
1 review
0 helpful votes
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Although I didn't have to use Car Shield because I bought a different car, I would not hesitate to sign up with them again!

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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Poor service
March 11, 2024

I tried calling to stop my policy and was told I didn't have one, but you didn't mind taking $85 out of my checking account every month. So I called my back and had them make sure you can't take anymore out.

Date of experience: March 1, 2024
Michigan
1 review
0 helpful votes
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Good and would recommend to friends, but company should better explain out of pocket costs

Date of experience: March 1, 2024
Illinois
1 review
0 helpful votes
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2011 Hyundai Sonata Issues
March 1, 2024

Very helpful negotiating with the Hyundai dealership for parts issues.

Date of experience: March 1, 2024
Vermont
1 review
0 helpful votes
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Peace of Mind in Vermont
March 1, 2024

I have leased new Toyota Camrys 4 times now which is a total of 12 years ending in 2023. I didn't stop leasing due to disappointments, but because I decided to buy out the lease in November, 2023. I've been used to having all my service and parts taken care of under Toyota's excellent vehicle protection policies, however, I never had a problem with all 4 Camrys. Now that I financed my current car, I wanted to make sure I have peace of mind when it comes to protecting myself against potentially expensive parts and labor as time goes by. I looked into many of the top car protection plans from the top companies, and finally decided to look into more details from Car Shield. I feel like I'm in good hands should I have any hefty repair expenses to deal with down the road.

Date of experience: March 1, 2024
Washington
1 review
0 helpful votes
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When I inquired about the program they led me through it very well and treated me with respect and dignity. I was very impressed with the positive attitude of the people I talked to.

Date of experience: March 1, 2024
New York
1 review
0 helpful votes
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Great job
March 1, 2024

Very affordable great people respond on time always on top of the situation and fast respond very professional doing the best for making me happy I very recommend thank you all God Bless You All's

Date of experience: March 1, 2024
Colorado
1 review
0 helpful votes
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Reliability
March 1, 2024

With the repairs that are being made on my Chrysler 200s, I have to say that I am shocked at how much you covered. I am very pleased with your service and I do say that even though you did not cover everything, you covered exactly what you should have per the contract that was agreed upon. Thank you for everything and I will remain a satisfied customer.

Date of experience: March 1, 2024
Arizona
1 review
0 helpful votes
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I'm now able to go to my Dr appointments. I'm able to go pick up my medications
I'm able to go buy groceries.

Date of experience: March 1, 2024
Illinois
1 review
0 helpful votes
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Great
March 1, 2024
Updated review

As a worried consumer my car was in need of repair and I called car shield to see if was my car under warranty and they said YES. I took it in and was very pleased to know that a certified repair place was available.

Date of experience: March 1, 2024

Great Service wish I knew sooner
August 14, 2023
Previous review

Great customer service good price excellent. My car was shaking and wouldn't pick up speed took to the mechanic of my choice and they told me that I need a new transmission. Carshield took care of the issue the warranty, no complaints. I am happy I recommend it to everybody I know.

Date of experience: August 14, 2023
Texas
2 reviews
0 helpful votes
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The product is great. My particular packages covers everything with s $100 deductible regardless of the amount of the repairs. Even if in the thousands of dollars.

Date of experience: March 1, 2024
Alabama
1 review
0 helpful votes
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Professional Car Dealerships
March 11, 2024

It seems every dealerships I've been to here don't have anything good things to say about Car Shields coverage.They won't accept Car Shield stating it's hard to get y'all on the phone & can't get you all to pay for the claims filed.I really don't feel good about having this warranty because every dealership frowns when mentioned.It's like having a warranty that might get accepted,I'm kinda get nervous when taking my vehicles to these shop because I don't feel secured…

Date of experience: March 1, 2024
Illinois
1 review
0 helpful votes
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Excellent service!
March 1, 2024

The Customer Service representatives were courteous and friendly. They cared about my car.

Date of experience: March 1, 2024
Texas
1 review
0 helpful votes
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Great service
March 1, 2024

Just called with questions and they answered fully

Date of experience: March 1, 2024