CarShieldReviews 5,997

They have always been very helpful and explain everything so I understand.

No experience yet. Wait until I have the service and then I will rate it.

I could not get my car started and so I called them & had service very quickly and it did not cost me anything.

Friendly, timely service. Easy to navigate in the app.

They were very helpful when call to report the service needed.

Outstanding experience. Good and knowledgeable agent

Service called for authorization. Approved same day. Jeep was fixed next day.

From my call requesting service to the repair facility contacting me about the settlement, I was kept in the loop. He Car Shield was very customer oriented, courteous and knowledgeable.

Haven't had any problems yet hope it stays that way

I was not aware of the high cost out of pocket for having my car service at the car dealer.

Very professional and. Was very fast arriving on.the scene

Only received partial Claim insurance coverage under my policy

They took care as promised very satisfied,and have already recommended to friends

The shop contacted Carsheild. I received an email with an approval number and the amount covered. My vehicle was fixed within 3 hours.

Never get the same one, but they are pretty much all great

RUN DO NOT USE THIS WARRANTY COMPANY! We have been waiting 5 days for an adjustor to get their act together. First, the adjustor says to inspect vehicle physically and then does not ever show up to inspect. Second, the adjustor says they need written documentation and then once the repair shop sent it, no response from adjustor. Third, adjustor said they need pictures and the repair shop quickly send all pictures. Again, the adjustor does not respond and we get told on 3/1/24 that pictures are still needed. Then we call Car Shield and are told the adjustor had the pictures and documentation on 3/1/24 BUT has 48 hours to review the information and approve the claim or request additional information (again). No rental car can be obtained under this contract until the adjustor approves the claim. WHY do we pay our premiums on time to get the run around? Car Shield customer service reps give a long list of excuses from "cannot see what the adjustor is doing" to "the system has been having glitches" to "well there is still 4 working day hours left for the adjustor to review the claim and respond". This is a HORRIBLE COMPANY - DO NOT USE THEM! Just waiting for the adjustor say "the differential is not covered" when the contract says it is due to normal wear and tear - which is why it failed.

I didn't get not even my refund for my rental and not even a phone call

Confusing, to much of a hassle… Truck been in the shop since Feb.22,2024. No rental, truck not fix😔