CarShieldReviews 5,995

From the time the claim started to getting my car back i had to keep calling to see what was being done contact from car shield it took over a month or close to a month to get my car back and with out a car i lost a hundred dollars a day out of pocket i know if our policy does't give a rental they should try to get our vehicle back as soon as they can

It was easy to cancel one of my vehicles, however, the things I need done on my vehicle right now is not covered. Which makes me feel like maybe I don't need it at all if I have to pay $2000+ out of my own pocket to pay for things I need done on my vehicle right now on top of pay my monthly payment to Carshield. So I am seriously consider canceling my policy.

I wish it could have been lower than 100 to fit my budget

I appreciated the service I received from Car Shield (American Auto Shield). I had to pay a little extra than the deductible and the length of time was a little long, but everything else was GREAT! Thank you So Much Car Shield for you professionalism in taking care and replacing my transmission.

The representative answered all of my questions and concerns.

My overall experience working with the representatives has been great. Each time I've had a question or had to contact them, they provided me the help I needed.

My alternator was bad on my 2011 Cadillac SRX so the car repair dealer called Car Shield to file a claim for me. The dealer was told that Car Shield was going to furnish the new alternator. The new alternator was delivered 4 days later, but it was supposed to have been overnight express mail to the repair dealer.
I was really stressed out for the delay because we were scheduled to leave for Florida for an important appointment. The repair dealer said the Car Shield Claim representative never gave them a chance to match, or beat, the price of the new replacement alternator. They had a new alternator in stock for our car. For this incident, we are somewhat disappointed in the way the first claim we had was handled. I did talk with Car Shield's representative, but we never discussed what the repair dealer offered for the new alternator.

Don't get want pay i thought day was good. Took my car to shop & they said it was the motor & they said no to the claim.I did everything I suppose 2 do. And they did not pay. They told me that the timing belt had to hit the motor. A lot of bull. & I still had to pay the man that checked the car

I was intending to cancel coverage due to excessive cost, the gal offered a 33% discount, so w am hanging in there for a little longer.

Fast results, very positive experience. Agent was very knowledgeable.

Claim was handled very quickly. Got my car back same day.

I did not have to worry about any service on my vehicle. Car shield worked with my service department smoothly and kept me informed.

I really enjoy having carshield in my corner protecting my car, I feel my car will be around for a long time.

Was told electrical (sensor) was not covered. Had to pay out of my pocket for repair.

We have just joined and we have experienced very helpful, friendly and informative people.

Called Car Shield, and explained air conditioner in van was not working, and got us a mechanic very close, within 3.5 miles! Mechanic said he will order parts. Called a few times, left messages, but never heard back! My husband assumed the a c parts are on back order.
Never heard from mechanic, as cooler weather moved in, we will call Car Shield again in April or May,
Before HOT weather.

It took way to long for the repair to get approved.

Service personnel were great. That's all I have to say.

I explained to the representative that my dealer didn't take the service and they were very understanding to end the service. The representative did assure me that they would reach out to the dealer to reestablish a relationship. I was impressed!