CarPaintRepair

Sent reg and paint code my car is grey they sent red no reply to calls or emails steer well clear read trust pilot reviews.

Ordered 31 July 2019 and received email that Worldpay had taken my money for payment. That is all I heard - they ignored my 5 emails and 7 telephone messages UNTIL I was fortunate enough that Trading Standard Grampian intervened. I initially contacted Citizens Advice Bureau, as Google advised me, on ******* ******* who if they consider the enquiry serious enough notify the Trading Standard Officers in the area to help. Trading Standards were extremely helpful and almost a month later CarPaintRepair returned my payment. No apology for their poor Customer Service. I note from their reviews that they have received 1 Star ratings SINCE 2009. How do they function! I believe now that I have published the correct method to contact these people they may improve OR have this review removed. Don't let people like these spoil on-line shopping...

Totally the wrong colour. Even though I gave them the correct paint code, paint name and reg of vehicle! They do not reply to any emails even though I get an automated response from them so I know they did receive my email. Everytime you call it's just a recorded message. If you want zero customer service and the wrong colour then use these people!

I ordered touch up paint to match my car. Paint arrived but was wrong colour. Sent 2 emails requesting exact match (also picture of my car) or refund. No response from either email. Do not use this company - customer service is non existant.

My experience much as others, no calls answered, did get someone at the body shop but he was 'on holiday' and new nothing about paint supply op, no response to emails, (except to tell me they were on holiday, this a week after the date mentioned) no response to request to cancel, SENT FOUR TIMES. Only good news, received my order and paint seems to be of reasonable quality. A cowboy operation that should be shut down.

Paid for paints then nothing arrived. Debited money no reply from calls or emails dreadful. No one responds to calls or emails

Paid for paint and got an automated response.
Have tried phoning a number of times and also e-mailing but all just auto responses.
No paint received and have now claimed my money back from my credit card company.

I was very worried when my order hadn't arrived within three weeks and I then I saw the adverse reviews.

However when I got back from holiday today the packet was there with full instructions. Paint looks a trifle light but who knows so will give it a go.

I suspect they are a small outfit and sometimes do not have the staff to cope
Laurie Callow

This must be the worst company on the internet.

Takes your money but
You never get tour paint!
They will never answer the phone
They will never reply to your emails
How a company like this is allowed to continue to trade I will never know
Have reported to Trading Standards today

They do not answer the phone no matter what time of day you call. They do not reply to emails either. Sent white instead of black and 10 days is not what I call "fast delivery". Avoid - go to the main dealer or Halfords.

Ordered paint 23rd January, money taken almost immediately by RBS World pay, but still no paint has arrived. Have sent an Email days ago to carpaintrepair and no response whatever.

Report to *******@westlothian.gov.uk to get your money back...
I didn't get an answer for days, then a 'dealing with it' e mail from them, then totally the wrong paint colour.
I hate getting scammed. Use this e mail to report...

Ordered paint by giving them my Registration and received it within a week.

I didn't read the reviews prior to ordering but personally I can't fault them!

Ordered the paint and it was never delivered. The phone number is an answer phone directing you to e-mail them. They never respond to the e-mails.
These people are just rip off merchants and will not deliver the goods.

Ordered, took money but no paint. Cant get in touch with them. How can this company still be working!

Ordered on 9th Nov. And still not delivered. 3 E-mails without adequate response.
Telephone calls not returned. Customer service absolutely dire. If unable to deliver please refund money.

4 week now waiting on the touch up paint. Called everyday and no one answers the phone. Emailed and got a responce to ask for the REG or VIN number. This email came from *******@carpaintrepair.co.uk to say i will refund you. Im still waiting and have sent lots of replies to evelyn but still nothing. I wish i checked the reviews before i ordered. These people are just crooks. Plain and simple. Do not order anything from these people

I am the same as everyone else paid my money no goods avoid these con men at all costs its no use trying to contact as they don't respond to phone calls or e mails I have now ordered my paint elsewhere wish I had read reviews before ordering bd Henley oxon

Like many other people i have had response from Car Paint Repair.
Interesting enough the property is currently occupied by Lothian Bodyshop, who do exactly the same thing!
Try Scott on *******7061
If no joy try Trading Standards!
From another dissatisfied customer

I've ordered and not received they will not acknowledge my calls or emails I'm taking it further. Contact:- https://www.advice.scot/contact-us/send-us-your-questions.

I ordered touch up paint from this website, they sent an email to say my order has been processed and the paint is on it's way. That was three weeks ago. None of my emails have been replied to or phone calls answered. Must be a scam website. Will be reporting to Trading Standards.

Ordered paint got email asking for code. Sent code nearly three weeks and nothing has arrived. They are a shambles. I will be informing trading standards

Ordered and paid for paint. Did not arrive after 2 weeks. Redelivery promised, did not arrive. E-mailed and telephoned but no response. Eventually got through and received a full refund