website thubmnail of CarPaintRepair
How would you rate CarPaintRepair?
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Germany
1 review
2 helpful votes
Follow craig b.
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Wrong colour
June 1, 2018

Totally the wrong colour. Even though I gave them the correct paint code, paint name and reg of vehicle! They do not reply to any emails even though I get an automated response from them so I know they did receive my email. Everytime you call it's just a recorded message. If you want zero customer service and the wrong colour then use these people!

Date of experience: June 1, 2018
GB
1 review
0 helpful votes
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Paid for paint and got an automated response.
Have tried phoning a number of times and also e-mailing but all just auto responses.
No paint received and have now claimed my money back from my credit card company.

Date of experience: June 5, 2019
GB
1 review
3 helpful votes
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I ordered touch up paint to match my car. Paint arrived but was wrong colour. Sent 2 emails requesting exact match (also picture of my car) or refund. No response from either email. Do not use this company - customer service is non existant.

Date of experience: April 23, 2018
GB
1 review
1 helpful vote
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Avoid avoid avoid!
February 28, 2019

Still waiting, am sorry I didn't read reviews, lesson learnt. Can see why they use world pay and not pay Pal. Absolute scammers, big fancy web advert and based in UK why would you think you would be RIPPED OFF.
E mailed several times, phone not answered. Give them a wide berth.

Date of experience: February 28, 2019
GB
1 review
0 helpful votes
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I was very worried when my order hadn't arrived within three weeks and I then I saw the adverse reviews.

However when I got back from holiday today the packet was there with full instructions. Paint looks a trifle light but who knows so will give it a go.

I suspect they are a small outfit and sometimes do not have the staff to cope
Laurie Callow

Date of experience: November 4, 2019
GB
2 reviews
0 helpful votes
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Appalling
August 24, 2017

Shockingly poor service. I ordered some touch-up paint for my car which did not arrive for a lengthy period. When I emailed about this I was told to wait an extra couple of days and get back to them if it did not turn up. It didn't but all my emails and voicemail messages were ignored. I disputed the payment to them with my credit card company who contacted them and they did send it - except it was the wrong paint and not what I had ordered so absolutely no use. Based on my past experience I am not hopeful this will be sorted out even though I have forwarded them details of my original order. This has been a complete waste of my time and money. Appalling.

Date of experience: August 24, 2017
GB
1 review
0 helpful votes
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Avoid.
August 19, 2017

Same as others on here - taken money & no paint, phone unanswered as are emails. First step of CCJ started and it will not be the first time I've taken action through the law for a small amount of money. If you get ripped off by any company, take action!

Date of experience: August 19, 2017
GB
1 review
1 helpful vote
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Con merchants.
June 17, 2019

Ordered the paint and it was never delivered. The phone number is an answer phone directing you to e-mail them. They never respond to the e-mails.
These people are just rip off merchants and will not deliver the goods.

Date of experience: June 17, 2019
GB
1 review
1 helpful vote
Follow Mike W.
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They do not answer the phone no matter what time of day you call. They do not reply to emails either. Sent white instead of black and 10 days is not what I call "fast delivery". Avoid - go to the main dealer or Halfords.

Date of experience: December 29, 2019
GB
1 review
0 helpful votes
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Extremely ignorant
August 22, 2019

Ordered 31 July 2019 and received email that Worldpay had taken my money for payment. That is all I heard - they ignored my 5 emails and 7 telephone messages UNTIL I was fortunate enough that Trading Standard Grampian intervened. I initially contacted Citizens Advice Bureau, as Google advised me, on ******* ******* who if they consider the enquiry serious enough notify the Trading Standard Officers in the area to help. Trading Standards were extremely helpful and almost a month later CarPaintRepair returned my payment. No apology for their poor Customer Service. I note from their reviews that they have received 1 Star ratings SINCE 2009. How do they function! I believe now that I have published the correct method to contact these people they may improve OR have this review removed. Don't let people like these spoil on-line shopping...

Date of experience: August 22, 2019
GB
1 review
2 helpful votes
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Complete Con
February 14, 2019

This must be the worst company on the internet.

Takes your money but
You never get tour paint!
They will never answer the phone
They will never reply to your emails
How a company like this is allowed to continue to trade I will never know
Have reported to Trading Standards today

Date of experience: February 14, 2019
GB
1 review
0 helpful votes
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Scam
March 8, 2019

Report to *******@westlothian.gov.uk to get your money back...
I didn't get an answer for days, then a 'dealing with it' e mail from them, then totally the wrong paint colour.
I hate getting scammed. Use this e mail to report...

Date of experience: March 8, 2019
GB
1 review
0 helpful votes
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Same experience as all other disgruntled customers no paint no one answers the phone or reply to emails.
Requested a refund but not holding my breath. Stay away from this dodgy outfit.
If you are reading these reviews I guess its too late.

Date of experience: August 21, 2014
GB
1 review
1 helpful vote
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Terrible communication, absolutely horrendous service and can't tell you about the product as it hasn't arrived after 10 days and judging by the way this company seems to operate probably never will. If you have a choice between cutting off your right leg and ordering from this shower may I suggest a good, sharp butchers knife

Date of experience: June 16, 2010
GB
1 review
3 helpful votes
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Money taken a couple of days after the order sent. Paint arrived 5 weeks later! Had to pay excess delivery charge although I paid for delivery already. Never answer the phone or reply to emails. Save your money and frustrations - go somewhere else!

Date of experience: June 17, 2012
GB
1 review
2 helpful votes
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Complete fraudsters
January 2, 2017

I ordered touch up paint from this website, they sent an email to say my order has been processed and the paint is on it's way. That was three weeks ago. None of my emails have been replied to or phone calls answered. Must be a scam website. Will be reporting to Trading Standards.

Date of experience: January 2, 2017
GB
1 review
0 helpful votes
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Two weeks so far
July 9, 2013

Two weeks so far. Many emails eventually got the response that they have sent my order, but if it doesn't arrive, I should get in touch.

It's almost as if they think it might not arrive...

Why are they in this business? It can't be much fun for them fielding all these problems.

Date of experience: July 9, 2013
GB
1 review
1 helpful vote
Follow Rob R.
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Do not believe this site. I ordered and paid for touch up paint and 30 days later have yet to receive the goods despite numerous telephone calls which are never answered. Emails, too, are generally ignored by this site.

Date of experience: March 3, 2010
GB
1 review
2 helpful votes
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Ordered paint by giving them my Registration and received it within a week.

I didn't read the reviews prior to ordering but personally I can't fault them!

Date of experience: August 21, 2017
GB
1 review
0 helpful votes
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Robbers
November 21, 2019

I've ordered and not received they will not acknowledge my calls or emails I'm taking it further. Contact:- https://www.advice.scot/contact-us/send-us-your-questions.

Date of experience: November 21, 2019

Overview

CarPaintRepair has a rating of 1.8 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarPaintRepair most frequently mention trading standards, wrong colour and answer phone. CarPaintRepair ranks 344th among Auto Repair sites.

service
2
shipping
1