CarMax

I won't ever finance with Carmax again. I have been paying on my vehicle for four years, never late, not once. This past month, unfortunately, my payment was late due to an unexpected financial situation. They will not work with you, they harass you every day, all day until the payment is made and they do not waste one minute reporting the late payment to the credit bureau. So, now, on top of my financial issue, my credit score, a score that I make sure stays high, has gone down significantly. They have a contact option via email, but, they NEVER reply. You're not a customer to them, just a payment. I can't wait to be done with them.

I went in Carmax Pleasanton (CA) to get a quote for trading in my vehicle and to order a newer car from them. They gave me a quote for one price supposedly good for 7 days. I needed my car for a few more days and on the 7th day tried to make an appointment to sell my vehicle. All of their appointments were after dark and I can't drive after dark due to a vision problem. I spoke to 3 different people on the phone who told me they would make a note in my file and told me I could bring it in the next morning (7.5 days after the estimate). Nothing had happened to the car. I had driven less than 30 mi. When I got there they tell me the car needs a new inspection and the prior quote had been expunged from their system so I couldn't even see it. They kept me waiting 4 hours. Then the new quote came back $1000 less. I was so upset and insisted to see the old quote to compare them and they said they did not have it. I sold the car to them anyway but refused to buy another one from them. Will never deal with Carmax again.

I had my car delivered to my house. We decided to go out for dinner. My car door fell off on the inside. I n the last year it has been in there shop and towed 4 times. I picked it up today and it broke down again. Got it back to the store. This is all while paying 400 dollars for nothing. I'm thankful I'm alive and did not get hit. My car broke down 5 minutes after leaving on 69 highway. Trying to go to Target. Don't buy a car from here.

Carmax is a complete scam - DO NOT buy your car through them. They offered me a 2021 Mitsubishi mirage for $18,988.00 but when it came time to sign the paper work the price changed to $35,000.00. I was told by 3 different sales people that my 18% finance fee would be $3500.00 but the paper work said the 18% totaled to an $ 11,000.00 additional charge. How could 3 different sales people give me the wrong information. The worst part is I paid $400 to get the car insured went through a headache to get this car registered with my apartments just to end up with nothing. Spoke to a manager named Neil, I asked for the guys last name and he refused to provide it. Cold hearted and cruel behavior. This company is a straight up scam. I spent 3 days and $400 bucks on this deal just to end up with nothing. NEVER BUY FROM CARMAX!

I rate Carmax a zero on their return
I'm not sure exactly if I'm going to be getting the money back I paid to them through the financial company. Each time I talk to them I'm told a different story
As of today October 7th the money haven't been refunded they keep telling me it's a problem with the company system but I return the car on the 13th of August only kept it for a day because it was the weekend. I'm out of 25,000.00. My 1st payment for the money I gave them is on August 14,2023. I'm not sure what I must do at this point. I do anyone have any ideal on what to do now. I purchased another car now I have 2 car notes one in which Carmax have their car an the other i have. Please don't let this happen to you the return policy isn't what they say it is at least not by my experience.

First and last time ever at a CarMax. No customer service to actually sell a car, employees are not in sales, equal to going to Mcdonald's, ordering off a menu and they show you the car. Employees had feet up on their desk, on their phones. I couldn't even test drive because I didn't have an appointment, that's not wanting a sale. And you have to take a selfie? You have my DL and insurance, you don't need my picture too! Weird and unnecessary. Horrible experience and bad feeling about the whole process.

I have bought four cars over 12 years from Carmax with no issues until I recently traded in a Carmax car with a Carmax loan to a Chevrolet Dealer. Seems there is a glitch either in the mailing of the payoff or timing but I will be left holding the bag and making the payment myself or Carmax will negatively impact my credit report if they don't receive the payoff by a date deadline - no allowance for being late in the mail which is out of my control. Last car I ever buy from Carmax.

You tell me why CarMax is selling cars that look fire damage in engine.every car I bought from them spent half of its time in a shop or they lied about accidents my bmw front bumper well the paid is chipping off find out it's not a bmw part lol

I needed some money and decided to sell my extra car. Well ended up having to wait 14 days for their cheque to clear as WellsFargo would not confirm clearance due to insufficient funds in their account! Think twice before selling to carmax

We purchased a truck from the Norcross Carmax. We arranged our own financing with our credit union, and the salesman recommended that we sign up for a carmax loan so we could take the vehicle home that day, and then have our credit union overnight the full payoff. Our credit union sent a check for full payment the following day, and it was received and signed for the next day. About 45 days later, we began getting repeated phone calls to tell us we were late on our payment. It has been 60 days now, and carmax still refuses to apply our payment to our account.

CarMax don't accept credit card for down payment for a car purchase, plus they don't provide you with CarFax of the car you want to buy, my advise to you is not to do business with them at all.
Personally I had a bad experience and they wasted my time

The same car I bought a year later decreased more than $10K (a $12K car). CarMax used to be the place for fair deals. It is not now. Never say never, but this company has decreased on any integrity that once had on any type of sales - they have lost my trust and I never will consider them as my next car sale or buy

My personal experience with Carmax.

I sold my primary vehicle to them on a Saturday. They paid for it with a company check. Their corporate policy with their own bank (according to the branch manager at their bank), is that all of their checks must be deposited. They cannot be cashed, nor exchanged for a cashier's check. No one ever inforned me of this nonsense when they offered to purchase my vehicle. Because Carmax has such a sketchy reputation among the banks (according to the bank) there was a 10 business day hold put on the deposit. That amounted to two full weeks, plus three weekends. So basically, they took my daily driver and paid me with a check that wasn't any good for three more weeks.

Buyer BEWARE... If their check is even good at all, it will most likely take several weeks to get your actual money. If you are relying on having that cash to buy your replacement vehicle, expect to be walking everywhere for several weeks, until their check finally clears.

I don't do business that way, nor do I do business with those who do. Would NOT recommend.

Went in to purchase a vehicle in milwaukee, wi, sales person Drae Harris, did all of the paperwork up to the end. He told us wait abd we ended up waiting for 1.5 hours to find out he left for the day and never came back to give us our keys, we waited soo long that my partner and i ended up having to call in for work because we were both now late for work even though Varmax and Drae told us it would take a few minutes. We sat at his desk looking like idiots wgen the entire team knew he left for the day. No one bothered to ask questions or help us. I will not recommend anyone to purchase from carmax

Think twice before you purchase from CarMax.

I recently ​purchased a car at CarMax in Ontario for Work and was given a 90day warranty or 4,000 miles whichever comes first. I didn't feel the need of purchasing the extended warranty as the vehicle I was buying seem in almost excellent condition and only 50k miles on it 4 months into buying this car the transmission gives out and CarMax tells me to have an appraisal done on the car offers me $3500 on a car I just bought from them and still owe $******* on they said wish we could do more gave me a number to an auto mechanic and told me they understand and that they were sorry but couldn't do more. I now find myself renting a car while I have it repaired out of my own pocket. Worst deal I've ever done. Highly recommend you to go elsewhere like Caravan or a different dealership good luck.

Today was the worst experience‼‼‼ After being approved was given the run around for a bunch of dumb reasons….even though most of the wrong information was because of them the only thing they had to offer was some gas to get home….can't remember his name but it was one lil guy that was trying to fix what Briona had effed up on that ride home I had to comfort and calm down my daughter because this was her first car that she was excited about because she/we was told so many times we had the only to not have the car

Purchased a car from Carmax, had a transmission issue after a month, purchased the MAXCARE only to be told that they were not taking maxcare customers at that time and we needed to take it to a dealer. The service manager at the Dublin Ohio store was very rude and condescending, never will we purchase a vehicle from this company again

I brought a SUV from carmax less then 5 months ago. The engine went out. And because I did not or could not afford the extended warranty they will NOT help with repairs and basically told me I'm sol and stuck with it. I only had the suv less then 5 months and the engine has gone bad. Do no buy from them. Horrible customer service and they do not care about you once you drive the vehicle off the lot.

With over ******* miles on my car and the engine light on i knew it was time to buy another car. Going from dealership to dealership is such a hassle especially with covid. So i decided to go online and look. The best place i found was Carmax. I pre qualified so i knew the price range i would be approved for which saves a lot of time not to mention frustration. I chose my car and went to puck it up. The minute i walked in i was greeted and a salesman ushered me to his office space to conclude the deal. Simple and no hassle. I must say that their cars are a little pricey and they push for the extra warranty but all in all i am very satisfied and glad i purchased my car from them. Easy to get financed is definitely a plus too and i put a small down payment which didnt strip me of all my finances.