Carjet

Cars were ok but make sure there is not a single tiny mark of the car when you return it as they claim against your insurance and you have to pay the excess.
They are absolutely ruthless in checking the returned vehicle for ANY mark, stone chip or any slight mark requires a pro retouch. Thats £300 sir thank you! Beware to take out all the insurance you can get, the hire may be cheap but with the insurance charge you might as well use Avis or anybody else
Colin

Booked a car through carjet for my holiday, arrived at my destination airport and car hire company doesn't operate anymore at that airport but still available to make online booking. Spent 5 hours on the airport with my family, with two little boys. Never got a car, never got refund either. When arrived back home, contacted carjet by email regarding refund, never got answer back. My holiday was messed up. Thanks to carjet. Never ever will book with them again. Won't recommend to anyone.

The car supplier asked us an additional fee as insurance although we booked an all-in already through carjet. Was really aggressive about it. The car we got was crap and smelled of vomit. We also rented two kids car seats, but they were malfunction. We tried to contact Carjet, but are still waiting for a reply. The supplier in general gave a shady impression, was some small local business. Overall dissatisfied. Would never rent through Carjet again.

Car Jet stole my money.

I rented a car from carjet.com (which is actually doyouspain, they have a terrible reputation in Spain. If id known it was them I never would have but they are now operating through another website called carjet.com)

I didn't get the car due to the companies policies which was no fault of my own and not made clear on booking. The car company was Enterprise who have been very helpful they emailed doyouspain more than once and requested them to refund me. But Do You Spain are still refusing a refund of £600

I rented a car, paid and received email to collect it from budget at frankfurt airport but budget were not having cars so carjet selling cars that are nit available. Tried to cancel or modify my order but their system said too late for so in fact wee before collection time. Budget printed out statement stating no cars but carjet were programed to cheat and don't refund money at all. Cheaters cheaters cheaters

Be careful, it is Spanish tramps who steal from people in the act., I am looking for victims of carjet to build a case., We can look directly for the boss and go to his house., I personally will not let go I will beat him up to that son of a gypsy dog., does anyone have the boss's name please. Thank you for joining us in attacking these thieves, they are spanish and this is nothing new to them spanish sites 70% of spanish sites are scammers. You can also write to the spanish tourism ministry because these idiots destroy spanish tourism. If you want to join us contact me on 00 32 465 63 63 63

We reserved the car and on the website there is no indication that the first driver must be the credit card holder. This is shown later after the payment when you print out the voucher.
Company refused to change the first driver and also refused to cancel the reservation and insisted that they will charge us for the car.
Employee at the phone was also very rude.
Never again! We planned a day trip with our parents and never received the car. They have ruined our day!

This is one of the worst I have ever dealt with! You try to contact them; they respond with a no-reply email address. There is no way to know if the car will be ready when you arrive, so I have been trying to cancel, but auto response comes from a no-reply email so there is no way to communicate with these people. This is the perfect example of: You get what you pay for. Don't take my word for it, the company has a 1.1 star rating for a reason.

My Partner and I rented a car for our Krete Holiday using Car Jet. Our flight was delayed but having frequently rented cars and picked them up with some delay without problems we were not concerned. We arrived a couple of hours late, yet still during office hours. The local car company told us, since we were more than an hour late the reservation had been cancelled without a refund and they will not be able to do anything about it. We called the Car Jet support hotline and had a horrible experience. They confirmed the reservation was cancelled without refund (for our 8! Day stay) and there is nothing they will do for us. When i asked for the manager the manager was conveniently "not in today". They basically stole the money for 8 days of rental. Its a total scam! Dont use this platform to book your rental car.

Complete Fraud, this company would be shut down and charged with consumer fraud by usa government if it was located in USA. Improperly recorded my flight number on my rental then never showed up at 12 am leaving me stranded at airport in dark in foreign country alone. Then claimed I was a no-show because they had invented a fictional flight number and then pretended I did not show up to my rental appointment and keeping my 400usd

We paid for insurance to carjet and whem we are arrive to pick up the car they do not accept insurance from carjet and we had to buy the other insurance they do not have 24/7 hotline.After claim they do not repaid over money.customer servise is a dissaster.NEVER EVER USE CARJET.COM

10/09/22 I came to Venice airport to pick my car I rent from car jet. Due searches I understood that the car jet is broker and I actually about taking my car from Italy car rent.The guy at the office informed me that my full insurance i bought is not a full. I paid for the full insurance again directly from the Italy cart rent.at the same time I sent an email to car jet asking to get a refund for the 50€ I paid them for the max insurance they provided. But they refused. What a shame
See the attachment from their site. They simply confuse the customers to get 50€ from every customer

Please be careful with this car rental company. Worst customer service experience I've ever had. Not helpful and rude. Very poor English. The customer service gentleman misled me and my reservation was canceled because of him. I received neither the car nor my money back. I do not recommend!

Booked a automatic car for a late arrival to Athens. After waiting and calling for an hour I had to leave in a taxi. Called company in the morning, apparently car was already gone, apparently driver was at the airport at meeting point ( which he was not, because only 5 people have been at the meeting point late at night).
Company employees have been very uncooperative to an extend where they refused to give there names or references
Do not book the Athens cars with carjet is my tip to everyone

If I could give a minus score I would. Said on the website free cancellations. Had to cancel, did this within 24hours and they charged £100.00, this was the cost of the hire of the car. When I found out tried to reinstate booking but they refused. Absolute scam. When I queried, told me it was in their terms. How can they advertise on their website free cancellations before hire of car then charge £100.00. Made it very easy to cancel then communication very difficult. Worst experience of any company I have ever dealt with. Absolutely disgusted. Please do not use.

Do not trust this company they totally scam you. Said I had collected the hire car when I went to pick it up. Would I have turned up at the garage to collect it if I already had it!
Having to go through credit card company and police for fraud

Booked and plane was 2 hours late in to Cork airport,
Tried to contact them but Cork office went to message box that was full and couldn't leave a message!
Emailed aswell no reply to next day when tried to re arrange picking up the car but they said too late have to recharge again!
Won't. Refund so never use them.

Booked a car through CarJet with Drivus and the excess was Euro 1,300. Had an accident and they charged my card £4,000+ to which they said it will get refunded. It's been two months and no response from them. Be careful of these guys they write one thing in the contract and do another. Everytime I email them they say we are still looking into it. I sent them the contract, the receipts and the report of what I was overcharged and they still cant add 2 and 2. Seriously.