CarGurusReviews 366

I just spent weeks hunting for a good deal using CARGURUS they had vehicle advertised for ******* dealership Honda of Marysville WA said they would drop it by another 1000 if I came in to purchase. I did than dealership played the numbers game and tried to get away without dropping the extra 1000... I walked out of dealership don't deal with liars now the dealership has raised the price another 1000 on vehicle and CarGurus sends me an email check out this car same as I was in dealership to see and CarGurus says dropped in price 1000 when in fact it was actually raised another 1000 some shady $#*! CarGurus is helpful for searching vehicle but they are in bed with the dealership because that's where the money comes from for them. Don't trust the prices you see shop around once you find what you like...

Car Gurus does not respond to queries quickly, and decided to lock my listing as soon as a potential buyer replied to my listing. It then takes two more days to have it verified. They had days before to ask for this, and suddenly lock it when buyers reply.

One price listed another given when you show up. Not isolated all over the place. Not only that car guru enables and protects these dealers with low vis reviews that are not easy to make. The prices on car guru are a scam

They send out fake leads without phone numbers to make it feel like there is alot of activity. We have gotten so many leads on different cars with the same name and custom responce that it laughable that they deny it.

Worthless! Don't waste your money trying to sell your vehicle with them. I paid for the premium listing and they buried it so deep no one could find it.

I got a car off a dealer on car guru on 22/7/2021 so far i have spent £1500 to get it right now it's back in again £1200 I tried to get in touch with them to give it back didn't answer me back so I would be thinking very hard befor buying.

All around great service, pleasant atmosphere and very professional. Would not go anywhere else for a car.

A dealer named TEXAN GMC in Humble, TX on carguru basically sold me a car that broke two days later("lemon"). I will no longer be using car guru to search for cars as well because they are not going to do anything about it either even though these people are on their platform. CarGuru gets 1 star as well

I've bought 2 cars and sold 2 cars on CarGurus. Both experiences were simple and efficient, especially selling a car. They handle EVERYTHING when selling. No fear of fake checks or fraud, CarGurus is the go-between and handles all the funds. A great company to deal with.

Car gurus are helping dealers to hide bad reviews, one of the dealers was showing a BMW X1 for sale without saying it needs a motor replacement while he said it on Kijiji and when I texted the dealer he said the car is good without saying anything about motor replacement, and when I wrote my review, car gurus rejected it, imagine they are helping dealers to hide the truth because dealers pay them but poor customers don't. Stay away from this website and shop properly.

I recently purchased a 2004 Infinity g35 with 89,677 miles from American Repair Inc. on 2005 Gessner Rd. Houston, Texas *******. I test drove the vehicle down the street and there was no obvious issues. I drove it back to the dealer and went through the process of purchasing the car. The car was to be sold for $8,000 plus tax, tile and license. I gave him $ 3,100.00 down and was financing the rest. After I closed the deal I drove the car home and the next day started driving the car running my every day errands. After about an hour the temperature gauge started going up. I pulled the car over and had someone come get me and the car. Took the car to a certified mechanic and found out the cooling fans, thermostat and water pump had to be replaced. Spent over $ 1,000 for parts and labor. Then I find out that the owner of this Car Lot/ Mechanic shop did not report my $ 3,100 down payment to the finance co. He kept $ 1,000.00 of my down payment. I went back to him to get my tags and I told him of the situation. His response was" I drove the car and nothing was wrong with it and wanted to know why I didn't bring the car back to him to check it out ". Really! After he scammed me out of $ 1,000.00 and sold me that crap. I took the vehicle to a reputable certified mechanic and had the issues taken care of correctly. I happy I ask for a receipt for my down payment. I contacted the finance company and they are working trying to get my $ 1,000 back. Do not purchase any vehicle from this place. If you do, make sure you get a receipt and make sure you drive the vehicle longer than 10 minutes.

I have a daughter going away to college that desperately needs a reliable car. Used CarGurus to locate a car 2 states away. After expressing an interest in car, through CarGurus, I was contacted by said dealer. Listed car was still available. Listed 51 days ago on CarGurus. After many calls, texts and emails, the sales staff at said dealer agreed to an $18,000 all cash offer. Sales paperwork was started... then came the bad news. Salesperson called to inform me that said available car was currently being purchased by a walk-on to their lot. Now, a few days later, the same car is still listed on CarGurus. After repeated attempts to contact CarGurus, and attempting to leave a review on their website, I am now being gaslighted by CarGurus. They refuse to publish my review of said delaer, and will not respond back to my questions. CARGURUS IS COMPLETELY A SHAM.

Cargurus is a parasite site that feeds off other paid sites so stream (RSS) then try to extort money from the dealers by bombarding them with fake leads. Dealers don't even know their ads are being stolen and abused. No "buyer" from cargurus EVER responds which is how you know for sure that they're fake because anyone interested enough to reach out, always replies with at least a "thank you". They have bots that generate auto names and usually the reply is "please send carfax" because of course they sell carfax reports. The fake names are ridiculous like Joseph Abdallah (see attached) and Mary Mohammed (Christian and Muslim together) or Tom Barahanakulanakruga.? In any case, they send a few leads then start calling for your $1000 a month because they claim to be worth it due to the great leads you're getting LOL. For buyers, find out where the car is being sold and contact them directly because Cargurus will never allow you contact with the dealer without them getting a cut. Parasites. Shop on Kijiji or in person. Even Facebook is creating fake profiles now to send fake leads to dealers. Dealers are getting ripped off by most advertisers. We don't mind paying for honest business. Whoever runs this site are complete dirtbags.

Tried to sell my car on here and did a very thing they asked even varified my identity. My car wasn't getting as much attention as I had hoped so I paid the extra $20 to have my listing featured and the next day right in the middle of messaging 3 potential buyers who were very interested they took my listing down. Said I needed to write some letters on a piece of paper put it on the windshield, open one of the front doors and take a picture so they could verify I wasn't trying to scam some... Like are you freaking kidding me! The picture of my ID, vin plate and license plate wasn't enough? They cater to the dealers. It's almost like they make it hard for you to sell your car so you'll just trade it in.

So my first complaint as a seller is the supposed ranking of listings determined by an arbitrary value. Moving your listing to the bottom because your price doesn't fit their algorithm is poor! If you have a more specialized vehicle, collectors vehicle, extra low mileage, etc., you will be discriminated against. I have a plethora of examples from other sites where my car has sold for more than my listing, but you have no recourse. It seems they are more about forcing you into their price lines, forcing you to purchase "premium listings", or other methods of gouging.
My recommendation, go somewhere else, especially if your vehicle doesn't fit their neat and tidy little parameters!

I purchased a Chevy Spark from Matt Manning and l truly enjoy the experience. He is a sales professional that could help you too. Love love love my spark