CarGurusReviews 366

I wish I would have found this site before I agreed to sell my truck to CarGurus, they have cancelled three times already and last time didn't even call to cancel just didn't show up.

I purchased my leased car at the end of my three year term and then sold it to CarGurus for about $9k over what I paid for it. Using their website the process was quick and easy. I had previously received quotes from webuyanycar and carmax. The quote from Cargurus was the highest offer by about $1k. We arranged for the inspection and pick up. It was executed without a hitch. Signed the paperwork, they drove the car away, and the money was deposited into my bank account that night. No issues and no haggling over the price they originally offered. Extremely pleased.

CarGurus is in the pocket of the dealers. Their pricing of privately selling vehicles is a good $3000-$3500 less than the published KBB pricing. They clearly are in the pocket of the dealers and when this issue was raised to them they acted like they didn't know about it and couldn't do anything about it. No private seller should ever use cargurus.

My first question or complaint was why is it that your site does not have a transmission filter like every other site like this does. Then I started to notice that all of the sedans are automatic or that stupid CVT garbage that chews up your transmission and spits it out. HAIL TO ALL OF THE LAZY PEOPLE IN THE WORLD! Used to be you had to pay extra for an automatic car. Now try and find a decent car that IS NOT an automatic. You may be offering a manual transmission on here somewhere. But I'll be damned if I am going to look at 100 automatics before I find it.

Having read their publicity about selling cars more quickly than Auto Trader, I created an add, paid the listing fee and the upgraded $20 priority listing fee. I used the price they suggested. Five buyers contacted me... one with a offer at 40% of the listing, one at 60%, one a general inquiry, two "accepted" the price. In every case, when I wrote back and asked for the funds, they "buyers" disappeared (except the one offering 40% of the list price). On several occasions I wrote to cargurus support for help, about half the questions received responses, generally after a couple of days. Frustrated, I look on line for an alternative and found TRED. You can go to that site for my review (or via google reviews) of that car selling service, which truly exceptional

Vroom is an f rate at bbb and yet carguru allows them to use their service … smh
https://www.bbb.org/us/tx/stafford/profile/used-car-dealers/vroom-*******4633/complaints#*******

To be short and to the point... I received the best offer from them(like other reviews, almost to good to be true); even though I was a little nervous about the process & with concerns from my family I followed through. The paperwork arrived; the vehicle was picked up; documents signed; payment deposited & loan repaid. Highly recommend Cargurus/Caroffer if you're trying to sell your vehicle.

I wasn't having luck finding anything in my state and cargurus made it look easy to buy a car from the comfort of your home and have it shipped for a low cost, but it was such a hassle. First, dealerships don't seem to like to do business with people from out of state. When I'd call asking to put a downpayment on a car, they'd only accept it after all the other appointments that were scheduled to see that car had seen it and if they didn't buy it, then I could. Didn't seem fair since I was the one offering to pay for it now. They won't sell if you don't come in person, but I couldn't drive several hours so they make you pay a professional mechanic to look at it (between $150 and $300 for the mechanic). Next, paper work can be done online. It is sent via fed ex and then you fed ex it back. The biggest issue is that NO DEALER HONORS THE PRICE THAT CARGURU LISTS FOR SHIPPING. For one car that carguru said would cost 120 to ship, the dealer said it was more like 500. The place where I finally bought my car, carguru factored shipping for 99 and the place said it would cost between 150 and 350. If you're willing to pay a mechanic fee and a bigger shipping fee and wait a couple weeks for your car, then this would be perfect for you. If you're like me and need a car fast and without extra fees, this would not be ideal.

CarGurus was supposed to pick up vehicle for purchase and never made it nor called to reschedule. Bad

I signed up for the service to sell my car. After I paid, they said there were more requirements which were not closed, such as photos and ID which I refuse to send over the internet. So I asked for a refund, which they refused. They never advertised my car.

Mistakenly signed up with this company through a rep named Anal O'Brien, a real see you next tuesday type of gal. Worthless leads unless you like talking to call center/ boiler room morons that do nothing but pump up the fake stats on calls received. They put their own FAKE NUMBER in your ad and try to EXTORT these hidden goldmine numbers to try to upsell another POS product. Another hilarious joke is their opinion of what they think a car is worth. THEY DON'T EVEN SELL CARS. DO NOT use them, ask fellow dealers their opinion... Read the Google review of them. RANKED #204 FOR DEALER WEBSITES... THEY EARNED IT

Has nothing to do with the dealer these cars have been sold months ago all the cars does not exist there The car dealership has no idea how they got the information about the car because they do not post with them

I found a car on CarGurus. Great price. But did not know that price is up to the dealer. I found out the hard way I paided $900 more. That unfortunately I didn't catch. I was so focused on my payments and terms. Why is CarGurus listing the purchase price when it isn't true. And why have it not noticeable. You literally have to search for additional information. And the way it's worded is confusing. If you use CarGurus don't miss the small writing. I'm disabled and elderly and my trust in people and dealers got me to pay $25 a month more

Do NOT trust this company-they practice the bait and switch. No car *******@price quoted upon arrival. I drove many miles to Napletoj Volkswagon Orlando. It seemed as if the sales indiduals all knew what was going on as well... NEVER AGAIN

I reviewed a large dealership in my area with multiple locations. I have one location a positive review and another a negative review. Only the positive review was posted online. This dealership advertises on CarGurus. You draw your own conclusions.

Hi!
I still having problems with car gurus site.
Before i did not see my ad, not find my account.
Now i can't answer who likes the car and message me.
It looks like it happens, to make things difficult to private seller.

I found myself recently in the market for a used vehicle. Happen to stumble across D & L Auto Sales through an internet search. Justin made my purchase a 5 star experience. I would highly recommend. Thank You!

Buyer beware. After placing my ad I noticed that cargurus had made numerous mistakes that I requested be corrected. I requested that my car main description be changed to show I was offering a Certified 2018 Infiniti Q50 Sport model. The model was eventually changed to reflect it was a Sport model but nothing was ever done to reflect it as being a CPO vehicle. When I started researching deeper I began to notice that dealers with similar vehicles for sale were receiving much better IMV values from cargurus than private sellers were. I ran Kelly Blue Book comparisons and presented them to cargurus and they basically said it cost dealers more to sell a vehicle than private parties so they assigned them a higher rating. When I quit laughing I tried to explain to them a book value is a book value any way you look at it. They refused to change their rating on my car. I told them to cancel my ad immediately because I could not knowingly support a company who so grossly misrepresents what a good deal is by always slanting their ratings towards a dealer and against the public.