CarGurusReviews 366

In the year we have been having our car from car gurus, we spent well over 20,000$. New transmission was 10,000$…… 1,000$ just for the labor to replace/ add door jambs. That's not counting the door jamb parts. There's so many things we had to fix / replace I can't even remember them all right now to list. Right now it needs an extra 2600$ for struts, alignment and control arm. There's so many things we had to fix on this car it's ridiculous, will never ever buy from them again.

Very dissatisfied with lack of customer service and hostile seller orientation. Who can sell a car when its listed as "high price" without considering an expensive $3K option like a factory DVD theater system. To add insult to injury thy push your "high-priced" ad to the back of vehicles viewed. This site is oriented to selling the cheaper vehicles to the public which is not necessarily the better value. I can't get anyone to respond to be listed as a dealer so am lumped in with private sellers and private party prices. System consistently locks up when attempting cover picture change. Had a lot of fraudster contacts, no buying customers on the last car advertised, sold it through Autotrader.

I started using car guru to sell my 07 Corvette. I instantly got junk mail upon junk mail! They also wanted a photo copy of my drivers license front and back and a photocopy of the title front and back. That is too much information for a unknown website to have

Wasted months searching cars in CarGurus and calling dealers about the cars I was interested in. The 'price' listed on CarGurus was not the sales price…not even close. Add 20%+ as the 'actual' sales price in all cases. Tried to write reviews on these dealerships to help future consumers, and was rejected by CarGurus trying to leave honest feedback. What kind of site doesn't allow consumer reviews to be posted? Scam Artist site. Don't bother wasting your time!

Was offered a price for my car. Went through the entire process of scanning and uploading docs, their inspection process and all of other hoops.

Once I did that, I got an email that 'The buyer that put the offer in on your car backed out'. Their new offer is $5,000 less than the original offer.

Without documentation proving this actually happened, this smells like a bait and switch situation going on here. They can put any price they want initially, and then if you bite on there offer, oops...

Signed up with carguru, over $600 per month, once the site was up i went onto the site as a consumer, clicked onto one of our own vehicles to see how it worked, immediately we started being bumbarded with advertisments from other bigger dealerships selling the same vehicle. So me the little guy is paying for leads that are being sent to other dealerships? NOT FAIR! If that was explained to me as we were signing up we would not have signed the contract. I am kindly asking for a refund.

Their offer was way off the mark as I sold my car to another dealer owned by a well-known company, for $5000 more than CarGurus $8,850 offer, and the next lower offers I got were 2 at $11,000 and one at 12,500 before selling it for almost $14,000
I also noted that it was offered for sale by that dealer a few days later at double your offer and sold in less than 1 week.
It would pay your to check other places that buy cars and compare. My sale went very smoothly at a price I was expecting compared to what my car was retailing for.

The filters work, but. If I filter results not to include cars over a certain price and mileage none are shown. Even the sponsored listings are filtered unlike autotrader and cars.com. Annoyances are the full screen popup banner asking to login with Google account and the homepage lands on "sell my car". Also you can't search multiple specific makes. So if I search Camry, blue, under 50,000 miles, under $30,000, no accidents then I want to look at an Accord with the same filters, too bad. When Toyota is changed to Honda all filters reset and you have to start from scratch. Other sites do multi car searches better.

I honestly like Cargurus, for the fact I'm 3for3 ion this site. Bought 2 great cars on here & sold an EXTREMELY GREAT one being of my deceased mom. I had it 8 years & she would've had bout 2 if NOT 3 new Lacs with the time I kept it. I'm HUGE ON REVIEWS & I can understand why ppl have their own views of things cause I'm sometimes that person! #RS Although they do have some weirdos to weave out But in retrospect I have got to give it UP to them! I'm pleased

I purchased a 2015 Chevy sonic on 10/25/22, purchased an extended warranty that cost me 3k. Was told that the car was inspected bumper to bumper and that I should not have any issues. Its been not even 2 months and the heat doesn't work and now they are telling me that it needs a new timing belt! They want to charge me 1200.00 for the timing belt! They are stating that its not covered under the warranty I purchased and that it is because of ware and tare. How much ware and tare can be done less than 2 months? I purchased what I thought was a reliable car for my daughters who is away in college. She had to drive 1 1/2 to come back home without heat in her car! On top of that the manager Greg Stoll was rude and very unprofessional! He disregarded the fact that I was upset and didn't care! DONT SHOP THERE!

My family have been using DARE for 35 years. They are the best! They have the ability to make sure that the customers needs always come first.

They (Jonathon JT, Laura and their great team) are extremely diversified as they do auto mechanical work, body work and have an outstanding component called Jonathan's Auto Outlet. The outlet simply is stocked very well with cars. I have purchased, sold to Dare and sold on consignment with the auto outlet several times. Each time has been a pleasure. Again, DARE is an outstanding option that I use and highly recommend to anyone if they have car problems or are in need to sell or buy a used car.

If you are a private seller, the odds are stacked against you. They freely admit their ratings on pricing are skewed for dealers. I understand the points that dealers spend time and money prepping their cars, but they do not mention that you can save thousands of dollars on taxes and fees, buying from a private party.
I listed a car that was in the price range the same or lower than comps in my area. They listed my vehicle as overpriced and put it on the bottom of their listings. Dealers cars that were comparable were classified as high priced or fair priced and never overpriced. A local dealer told me what I should sell it at.

Conway Imports in Streamwood, IL is the best dealer EVER! This is my second time around with them, and the experience was even better. Their personnel is professional, they take good care of their cars, they're always clean, and well kept. Mauro and Tomas were very helpful and knowledgeable with my purchase. I did my test drive with Mauro, such a cool dude. Tomas worked with me on the sales end. He was fast and quick with my application. Sebastian is the best F&I guy in the business. He did me a solid. Great store, positive energy, beautiful cars to choose from and they work with their customers personally. I HIGHLY RECOMMEND CONWAY IMPORTS FOR YOUR NEXT CAR PURCHASE.

Deci la ei sunt doar vorbe, iti intarzie comanda platita, vorbesti pe chat live cu agenti si toti zic ca accelereaza livrarea comenzii, te asteptisa vina a doua zi dar nici macar dupa 3 zile nu vine. Iti pun un termen limita ca ajunge pana la o anumita data, deja trec 3 zile dupa aceea data si inca nu ajunge comanda. Iti zic ca e din cauza prea multor colete dar tot tu trebuie sa suni sa vezi ce se intampla ca nimeni nu te anunta. Dar din nou, iti pun termen limita si dupa iti intarzie, de ce mai puneti termen limita daca stiti ca intarzie comanda? Alte site-uri pun anunt de dinainte dar voi sunteti niste jegosi ca vreti doar sa iasa banu. Ii zic celui de la support ca vreau sa fac o reclamatie si imi zice " reclamatia dvs a fost inregistrata" ce reclamtie frate? O reclamatie in care n-am scris nimic? Doar ca sa ne duceti de nas?
Daca comanda era neplatita, curierul era luni la ora 8 in fata portii si astepta dupa mine si jumate de ora. Dar o sa incepem toti sa facem sesizari cu cei cu care lucrati ca sa va faca ei sesizari si poate atunci faceti ceva cand o sa vedeti ca va pierdeti clientii. Nici nu ma mira de ce la call center unde faci plangeri e mereu full si astepti o ora sa raspunda cineva si de ce va pleaca angajatii dupa 3 luni.

I looked on CarGurus because I have looked at cars before on the website and it was reliable the first time, I used them. I didn't want to finance a car because I didn't think it was in my budget, but I found a car that had low mileage had no prior accidents and looked like it was a good reliable car. It was called SHMULO LLC, they were a little hard to find but if you call them, they can direct you. My friend drove me there, and I ended up having to finance the car, but it was very easy and honest process. He was considerate of my position and assured me that I could call to refinance if I needed to. Highly recommend this place if you are looking for a friendly dealership that cares about the bottom line paying off your car loan.

I was looking for an inexpensive vehicle and found one on their site. I contacted the dealership, test drove the car and bought it. The car broke the very next day, the dealership won't return my call and the dealership has at best a 1 star rating with MANY people reporting similar or worse experiences, but cargurus.com highly recommends this dealership! Find another site when looking for cars as you can't trust their recommendations.

Car dealers never get in touch when you send email via car guru complete waste of time and effort I tried and sent over 6 emails through car guru not one reply from garages wanting to do business
DO NOT USE THEM