CarGurusReviews 366

Be sure to visit appex motors in upland I bought a Ford focus and my experience and Payment were affordable and I received the best service from Mona and her husband.
Forever grateful

I purchased a 2014 Ford Focus which I was told had only one owner, the dealership lied, I found out later, the car had two previous owners, a different VIN number, and a transmission which was not the original part, and one of the previous owners had returned the car to the dealership for breach of warranty. Car Guru needs to have the sellers and dealership show proof of working condition, VIN, and previous owners.

Johnny Manglona, is a person I've been knowing for 6 years now and he is one of the most respected salesmen I've ever delt with. He knows the business and will get you the best deals possible. A real stand up guy.
Kel B.

I was told they would give me 30k for my vehicle. They had me take a bunch of pictures and video of my vehicle, than had me meet up with one of their " lemon squad" mechanics so he can inspect it. After wasting my time with all that, they told me my offer had to be " adjusted " to 24k. Because according to their " mechanic" my engine was " knocking" and had a front suspension issue.
All this was BS! We bought my vehicle brand new and always service it on schedule. My vehicle has never been in an accident nor have i ever abused it. Its in Excellent condition! Only has 40k miles on it. Brand new tires too. …These idiots pay their "mechanics " to come up with some kind of BS excuse so that they can low ball the heck outta you! How stupid do they think we are?!
I drove my vehicle to carmax that same day and was paid 30k for it… No problems, no BS! Do yourself a favor and stay away from these jokers.Cheers from Texas!

I had several online offers on my very clean 2015 Lexus RX350 and CarGurus was slightly higher than Carmax or Carvana at $19,200. Upon accepting the offer one of the first chats online with CarGurus was with a rep confirming my vehicle was a 2015 RX350 F Sport. I replied immediately that it was not an F Sport but just an RX350. The rep said my corrected trim had been noted (by the way, my initial offer email said nothing about F Sport). I saved the screen shot of the rep saying the record had been corrected. The selling process continued and I did the self inspect photos and video as requested. A pickup was scheduled and confirmed for tomorrow. I received the FedEx package of documents needed for pickup. 4 days ago the Lemon Squad came, inspected and drove my vehicle. Today, less than 24 hours before my vehicle was to be picked up I received an email saying that the inspection found my vehicle was not an F Sport so the offer was reduced by $1000 to $18,200 which I would not accept. I wasted a week of my time with CarGurus when I could have accepted one of two earlier offers only slightly less. Today I went on Kelly Blue Book and within minutes I got an instant offer from a local dealer for $19,000. The car was inspected and we closed the deal. Beware of CarGurus.

As a dealership, ULRICH MOTOR's, which has been in business for 75 years, I have advertised with many different avenues. But I have never run across a more obnoxious and belligerent and harassing sales rep has Sam Kost. They wanted to increase our monthly rates approximately by 33% so I parted company with CarGurus. After calling me back approximately a half a dozen times I said maybe in the future I would consider it but I'll call you. After another 6 to 12 calls from the same Kost I finally told him to quit calling. Otherwise, I would never consider going back to CarGurus. Today, May 16,2023. He is called three times. This is very unprofessional at that point it is harassment. I have been in this business 46 years and have never wrote a bad review about any sales representative for any dealership or company. But he takes the cake. I'm sure not all the sales representatives for CarGurus are like this, but if you consider CarGurus do not use this person I know I will never go back to CarGurus regardless.

I needed a new vehicle and I found my newest love BMW X5! The whole experience was awesome and went so smooth and efficiently! You need a car contact these guys! Used Luxury auto sport! Trust me I promise you won't be disappointed!

I bought a 2013 Ford edge sport from city Auto Sales in hueytown Al. It ran two days. Now it want run because it has antifreeze mixing with oil. The sticker in the window says certificate of inspection safety checked. What did they check?

We were looking to sell a 2012 Ford Fusion. Car Gurus offered $4000 online, which was not the highest online quote but we decided to go with them due to the ease of at home pickup. We went thru the process, taking photos and a 360 degree video and uploading it. Then a new part to the process, a "Lemon Squad" mechanic came to the house for assessment, but rated it as in "excellent" condition. A day later CarGurus called back and said the mechanic had found rust on the rear qtr panel (which it did, we'd declared it in the initial submission and was in the 1st pics) and lowered the offer to $3000. We declined the lower offer and drove it to CarMax and rec'd $6000 later the same day, higher than the $5000 online estimate. Save yourself the hassle and avoid CarGurus.

I recently wanted to see what my car was worth and input all of my information just to get evaluation. I included what I listed as a rubbing damage on one fender. I got an offer for CarGurus. So I pop around jump through all of the hoops to submit the information as requested, and then they lower the offer on me because of the undisclosed damage that I disclosed from the very beginning cuz I wanted an honest valuation. $1,600 less for something that if I the time and money could just be popped out from the back. And again, the damage was actually hard to get a picture of as it was very light and didn't even really Mar the paint. If I wouldn't have disclosed it at all they probably wouldn't have noticed it in the inspection pictures.

How receptive do you think I'm going to be to solicitation emails while I'm trying to eat my supper?
Tweak the algorithm, be respectful.
Fire the idiot that says the above is OK.
Cheers.
Marc

Fake cars sold by the dealership. Worst of all, they won't accept any bad reviews on their reviews. The reviews are all fake!

Buyer Beware when using Car Guru "great deal", "fair deal" sorting feature. This is not an accurate sorting tool, does not provide accurate data, and Car Guru takes no action to correct it. On two occasions I spent significant time working on buying vehicles based on Car Guru "great deal" searches only to find the dealers listed lower prices online that were clearly false advertising, then marked the prices up at purchase time. The most recent was North Wilkesboro Toyota in Wilkesboro NC. They advertised a Toyota Rav 4 as pre certified with warranty included at $23,998. Then at closing they try to add $1,499 for the Certified Pre Owned Warranty even though it was included in the web listing. They also added a millennium package at $499 bringing the total to $25,766. This made the Car Guru search worthless as this was no longer a great deal. A complaint was filed with Car Gurus including a copy of the listing and a written quote from the dealer. Nothing was done by Car Guru. Dealers are working the search analytics by posting fraudulent deals they will not honor and CAR GURU is not doing anything to address. Buyer Beware. A CAR GURU search is a waste of your time!

Overcharged with bad service:

What happens to us? The radius of our car dealer was reduced without notice. When we asked, why this happened. The answer was your plan is not in effect anymore. If you want to back to reach more shoppers, we put you on another plane which is two times more expensive. Later this year, they asked for more money to show our cars before other dealers. Another dealer should buy more to be at the top. And so on. Through the last three years, we found ourselves paying CarGurus more than half of what we earn.

Bad customer service: No one answered. If you find someone responding to your call, he/she answers call your account manager. We leave a message to the account manager several times, no answer.

Circle of evil:
Small Dealers like us buy cars fix them and pay rent, insurance, and salaries, in the end, CarGurus shares the profits. Using the same technique. Rising some dealers over others and back repeat the circle again.
I do not recommend CarGurus to any dealers or buyers.

Purchased my 2019 Ford F150, started having motor issues at about 29k. Kept going to dealers, kept getting lied to, pushed aside, etc. Finally found a dealership to address the issue, and have been waiting 9 months for a motor seeing that mine is bad. 2019 Coyote motors were known to have serious issues, and still 9 months later my truck sits. I still have to make that high monthly truck payment as I'm being told...we are trying to find a motor, using all my connections, Ford doesn't have any motors, Ford isn't making any warranty parts, they are worried about building new vehicles right now, etc. As I have shelled out over 7k in monthly payments to have my truck sit! When they get your money, it's now feeling like oh well sucks to be you. Thought about trading my 2016 Mustang Gt in for a New 2022 Mustang Mach, but after careful thought I was like...are you stupid, they can't even do the warranty work on your truck...this is my 1st F150 after having Sierras all my life, it will be my last F150. And it's like nobody cares that my truck is just sitting! A warranty is a warranty, it should of been taken care of right away. I tried to be patient, but those are gone now. I will hit every Social Media site I can and leave this review about Ford EVERYWHERE. Beware of buying a Ford, if this is how I'm treated, how will you be treated when the time comes? Worst vehicle experience EVER!

Car gurus does zero verification of vehicles and info. I just had a buyback due to safety issues, that due to a prior to my purchase accident. I had an accident less than 24 hours later because of alignment issues. Now the SAME CAR is more money, listed as NO ACCIDENTS and car gurus couldn't care less. I will spend one year making sure this BS ends