CarGurusReviews 366

I want to say that I was looking for a Mini Van. With much luck I found WYOMING VALLEY AUTO SALES., INC, the whole staff are totally awesome. The entire staff are so very helpful. There is not a thing that they did not do. As I said in every way. They are friendly, kind, and so very helpful FROM THE MINUTE THAT i WALK IN TO THE DEALERSHIP THE STAFF TREATED ME LIKE THEY HAVE KNOWN ME FOR YEARS.iN MY OPINION I GIVE THE WYOMONG VALLEY AUTO SALES INC, A 5 STAR RATING. THERE ARE NOT MANY PEOPLE THAT ARE LIKE THESE PEOPLE AT THE WYOMING VALLEY AUTO SALES INC, THEY ARE THE BEST, i WILL ALWAYS RETURN TO THE WYOMING VALLEY AUTO SALES FOR MY NEXT PURCHASE. NO WERE ELSE. I GOT A AWESOME DEAL THAT YOU WILL NOT FIND NO WERE ELSE. I LOVE MY MINI VAN, I WANT EVERYONE TO KNOW ABOUT THE WYOMING VALLEY AUTO SALES INC. I am so very happy with my purchase, would never go no were else.

CarGurus led me to Feretti Motors in Philadelphia a year ago where I got a really good deal from David who had the paperwork and the Cadillac SRX SUV AWD ready to go when I arrived late in the afternoon. The entire transaction took slightly less than a half-hour and I was on the way back to Indiana, PA where the snow was waiting for me. The SRX took it all in stride and it has been a great vehicle since the purchase. A couple days ago, I needed to secure another AWD but a car instead of a SUV. Naturally, I contacted David after visiting his web site and inquired about the 2016 BMW 428i x-Drive. I explained I could come to Philadelphia in a day or two as I had to finish an important task at the University first. I was 100% comfortable in his promise to have the BMW ready for delivery when I arrived, and it was in every way. To me, it was another successful transaction and I could not be more pleased. *****

This website's review feature cannot be trusted. I found several cars over the years that I have wanted to buy through using them. The first time I decided to make a review of my experience I was denied the ability to do so. Apparently if a customer does not go through cargurus website to contact the seller the customer has not right to place a review. This is insane. Who submits a request to be contacted like this? I have a job. I cannot answer the phone whenever some car salesman happens to check his email and gets around to it. I call directly because if I did not, I would never talk to anyone. How do I know this? I tried it when these features first appeared on these types of websites. I do not know anybody who actually does this, and I think I know why. If a customer cannot place an honest review on a dealership then the review feature is not trustworthy. When I tried to contact cargurus about this issue I was unable to get in touch with anyone through the contact us portal either. To me cargurus = scam site

Wanted to add a review of Madison Eastside Toyota. Cargurus wanted to verify if I'd communicated with them. I have send them emails and called them. Car gurus claimed I hadn't which was completely false I bought a car from them for crying out loud. No contact? So they wouldn't allow me to post a review. In the verification process there is no box for contacting them via there message system on their website, I'd used that also. Big hole in their verification process. Just plain baloney.

More than a week after advertising my car they arbitrarily locked my account and suspended my ad until I print out some silly code on a sheet of paper, place this on the windshield and take a picture showing the full car with the driver's door opened.

Oh, so clever! But the timing is horrendous! Guys, this is Thanksgiving week and I along with a lot of other people are away visiting family and friends.

Because they are so enamored with the cleverness of this approach they absolutely refuse to accept a copy of my driver's license and registration card. I am sorry, but I think that would be a sure-fire way of proving my ownership of the vehicle I am advertising.

In the meantime, my apologies to the people who inquired about my vehicle. I am not being rude by not responding to you in a timely manner. I am locked out of my account until I can return home and follow their cutesy process.

Never, never again, CarGurus!

BE CAREFUL DEALERS, THIS COMPANY RAISES THERE RATE TO DEALERS EVERY YEAR, THEY DOUBLE THE RATE AND THEN SAY WE WILL WORK WITH YOU.
I SIGNED UP W THEM WHEN THEY WERE UNKNOWN, AND DEALERS LIKE MYSELF THAT PRICE OUR INVENTORY BELOW VALUE GETS THEM MORE CLICKS ON THERE WEBPAGE DUE TO MY LOW PRICES. ECT... EVERYONE NEEDS TO MAKE MONEY BUT THIS COMPANY HAS NO LOYALTY TO THERE CUSTOMERS WHO ARE THE DEALERS. BAD CUST SERVICE NO WAY TO TALK TO A SUPERVISOR OF YOUR REP. HAVE TO EMAIL. WHAT A JOKE. THERE ARE LOTS OF OTHER ADVERTISING CO (CARS.COM, AUTO TRADER, GOOGLE ECT THAT WE HAVE DONE VERY WELL WITH AND BETTER THAN CARGURUS.)

I purchased a 2016 Toyota RAV4 from Cavender Chevrolet on 19 Sep 2018.
The damage (1 inch in diameter, chip/ crack, previously filled with resin) on the passenger side windshield was covered with a big price tag at all time. The price tag was removed only after the finance transition was completed. The damaged was found an hour after that and notified the dealer. Michael Brundeen, Crooked Preowned Manager denied to take any responsibility by stating the following paragraph in an email sent to me on 20 Sep 2018.
"The chip in the location you described and in the size that you describe would be an acceptable blemish by state standards. Therefore, if it was in existence in our lot and at the time of sale, we would not have addressed it and sold it as-is."
Cavender Chevrolet deceitfully withheld information affecting the desirability of value of a vehicle to obtain a financial advantage.

In all fairness, these thoughts are mine and mine alone. I have purchased a car from a dealer off cars guru and was pleased. Great search tool. However, as a private party seller, I found the website to be very un-intuitive, quite difficult to navigate, and just unfriendly to an "occasional" user such as myself. There seemed to be a delay in response time and out of 5 questions asked of me, mostly "is this car still available", after responding yes it is, not once did I get any response leading me to think, Are the messages getting delivered? I do recognize that a great many folks are shopping a great many vehicles and most may not respond, but none? Anyway, I will probably use carsguru for buying from dealers but will not consider this site a tool for selling. Again, just my personal experience in selling has been a zero.

EVERYONE BE WARNED

The online car site cargurus is a fraud.

I listed a nice 2005 Ford Mustang convertible and today I get an email that says I must prove that I actually own/possess the vehicle by sending them a photo of a piece of paper with some secret number in the windshield of the car. Given that the car is currently 800 miles from where I am, that is not possible.

So I know I have pending offers but have no way to respond to them. Sales lost.

So, go the website to find a customer contact number - NONE. Find the customer online talk function not working. Finally get a number and explain to the first person the issue. He tells me politely to hold while I connects me with some b$%^&* who coldly tells me that until I follow their verification process there is nothing that can be done.

I would not list a roller skate with these people and warn everyone to stay far, far away from this garbage company who has no clue of even basic customer service.