CarGurusReviews 366

I payed $29.95 to CarGurus to sell my car. I had a buyer and when we tried to complete the sale the sale price was wrong. I emailed CarGurus several times and finally got a response a day later. It did not answer my question. I then left several voicemails to customer service and they never called back. They blew my sale and the excuse was they were in a transition period. I would stay away from them, because they have zero customer service.

Car Gurus provided useful info for my purchase, as far as it went. They have no way of knowing that a vehicle has been wrecked while the dealership still owns it, and uses it as a lease, loaner, or demo. In my case I bought an "executive demonstrator" with some 6k mi. It had been damaged involving extensive bodywork to the rear of the vehicle including the lift gate, rear window and bumper. The dealer was able to repair the damage without having to disclose it to anyone.

Thru Car Gurus found and purchased Toyota Sienna with 6 cyl, AWD, Tow Pkg, trailer hitch and largest in class 150 cu. Ft. & 8 ft. Long cargo space behind front seats that I needed and searched for, and with Toyota's super reliability, clearly the best one of the few available within 200 mile radius. It's also a super large roomy convenient 7-passenger family or grandparents with grandchildren vehicle. From Duffy's Auto Brokerage in Auburn WA one of the best dealers in Washington and Oregon, big dealer with big expert full service shop buys only excellent condition low mileage vehicles, checks all systems repairing as necessary! Tim Duffy and his dozen sales associates (we bought from Primo and Christian) in two big salesrooms super nice good guys! Totally pleased with our Sienna! Because their cars are in very much better condition than others, the price is a little higher, but walk into Duffy's knowing you'll get the best from nice expert people who'll become your friends!

A rip off company, first they keep jumping there prices every year, I started with $125 unlimited now and less than 3 years paying $550 for 15 vehicles, and on top of that if u get so many leads on a vehicle even if not sold yet they delete ur ad, they said it's there policy if u receive more than 30 leads on a vehicle, I wasn't aware of this BS policy until one of my customers called me said he cannot find the car anymore on cargurus. On top of all u will not get great light leads from them. Don't wast ur money and time

They cater to dealers. If you sell your car personally their is zero customer service. 1st you get 2000 characters to describe your car so if you want to put all the features you can't. Second if you need to talk to someone you can't. They only talk to dealers. They email everyone else. But they don't email you or respond. When you call and hit the prompt you go to voicemail and they don't call you back. They disabled my account and didn't tell me. When I called and said I was a dealer they answered the phone and said it was listed from another country. I listed from Pennsylvania. They said they had to send an email to the dept that deals with personal listings. When I asked for a phone call because I was concerned about my identity they said no they only talk to dealers. The worst customer service ever!

We have actually used CarGurus to locate 2 vehicles we purchased in the past so when we decided to sell our truck it seemed like a good idea to give them a try. This was a disaster! Our truck was customized by the dealer before we purchased it and has a 6 inch lift. CarGurus has a car fax completed on each vehicle by Autocheck. The check on our truck came back with "frame damage" which they put on our listing. Of course it will not sell with that listed on it! I would not buy it either! CarGurus refused to change it but directed us to Autocheck. They stated the report was accurate due to the fact the truck was customized. Not the same as damage at all! This whole thing has been a disaster and we will never use them again or recommend them to anyone!

CarGurus flat out sucks! They have an automated email lead generator that send you GARBAGE LEADS! At the end of the contract, they tell you how "well you are doing" and then double your rates! They are focused on SEO search engine optimization and use dirty tactics against the dealer. Out of 100 leads you receive via email, 99 are FAKE! Fake names and obviously fake email addresses are the dead giveaway. Any customer that purchases a vehicle from us, we ALWAYS ask, where they saw the vehicle advertised. We would sell one unit approximately every 3 months and at almost $1,000 a month, it is an obvious loss of profit. If they removed the email contact and only allowed phone calls, you would see how little leads you actually receive from them. Good riddance CarGurus, one less monthly expense saved!