Mark M.

CarGurus flat out sucks! They have an automated email lead generator that send you GARBAGE LEADS! At the end of the contract, they tell you how "well you are doing" and then double your rates! They are focused on SEO search engine optimization and use dirty tactics against the dealer. Out of 100 leads you receive via email, 99 are FAKE! Fake names and obviously fake email addresses are the dead giveaway. Any customer that purchases a vehicle from us, we ALWAYS ask, where they saw the vehicle advertised. We would sell one unit approximately every 3 months and at almost $1,000 a month, it is an obvious loss of profit. If they removed the email contact and only allowed phone calls, you would see how little leads you actually receive from them. Good riddance CarGurus, one less monthly expense saved!