CarePatrol

Every franchisee is required to uphold the highest level of ethics and standards. We review the care and violation histories of every facility we work with, and we have a huge focus on safety.
We tour our clients to the recommended communities, and we are at no cost to the client. We don't give out lists, and we don't share our clients' contact information until they are ready to have that information shared. That means that they retain their privacy during this critical time.

I highly recommend this company. They are very thorough and understanding to the needs and care of our loved ones.
A++++

Chris Curran has been immensely helpful and responsive concerning three situations in my family. I highly recommend him.

Dear Bruce,

What an incredible experience it was meeting you. You were heaven sent! You are the most kindhearted, caring, and thoughtful person and totally in the perfect position helping us through an extremely difficult time and doing it with such excellent customer service skills. Your knowledgeable, friendly, yet professional personality was so comforting at such a stressful, upsetting time.

We truly appreciated your compassion and dedication in assisting us in finding an awesome place for our Mom. You totally went over, above and far beyond our expectations! We thank you so much for your time, talent and expertise.

We are all convinced that we would have never found such an amazing, caring place as Our House for our Mom if not for you! She has been at Our House for one full month and she is calm and comfortable and her care is exemplary we could not be more pleased!

We would like to express our sincerest thank you from the bottom of our hearts for all youve done for us and our Mom. We have and wont hesitate to continue to recommend you and Care Patrol, NY to anyone and everyone in need of your wonderful service!

Again, thank you so very, very much!

Sincerely,
The Cappadoro Family

Care Patrol was recommended to me by my mother's rehab. My sister and I went on several tours of communities that would not accept my mother do to her behavior. It was an absolute waste of our time, we toured 4 communities fell in love OVER AND OVER again only to be told, SORRY we cannot take them. It was horrible. They need to do better jobs of screening their communities and if they can handle residents or not. Their commission is based on which community you move into, the higher price, the more they get paid. Unfortunate, just wanted to let everyone know.

Below is the actual order laid down by the FTC in 2012 re: Care Patrol. The last page states that the order is in effect until 2032. So c. J. seems to be correct in their review.

https://www.ftc.gov/sites/default/files/documents/cases/2012/12/*******carepatroldo.pdf

Update Written 5/30/16:
If "We fully participated with them and received NO fines or punitive damages at all", please post that documentation from the FTC her at Sit Jabber so that your business is shown in a better light because the last item posted at the www.FTC.gov website is the Dec. 12,2012 Complaint lodged against Care Patrol by the FTC.

See: https://www.ftc.gov/enforcement/cases-proceedings/112-3155/carepatrol-inc

They claim they work for the client for FREE, the problem is nobody works for free. They get paid by the facilities that sign contracts with them. So when they tell the client that they are going to find the best facility for their mom or dad, what they mean is they are going to find the best facility out of the ones they have contracts with and probably the ones that pay them the most money. The reps are commission only so why would they take the client to a facility that does not pay them. Plus they are very sneaky on how they try and get facilities to sign contracts with them. If you want a company to fairly represent you in finding a place for your family member than find a senior advisor that actually charges money, they will work for you and find whats best for you and your family not what is best for them.

I am a disabled veteran who was an inpatient at the VA hospital when I was introduced to Capital District care patrol. Furst these people have nom business working with the VA hospital. I needed a safe place to live and that is all I wanted. Care Patrol told me Diamond Ridge was excellent so I spent what little money I had to move in. First I was out over a 1000.00 when capital care patrol told me i would not need to pay rent at my current apartment. He was wrong and I got stuck paying over 1000 that I did not have and should not have had to pay if care patrol knew what it was doing. On top of that I was touched inappropriately by another male member, the bus for transport was unregister, uninspected and uninsured for over 8 months. The food which is supposed to be included in rent in inedible causing me to have another 600 a month food bill. There were full grown (2) pit bulls living in one of the apartments. This is an over 55 community with people in walker with pit bulls running around and they never go outside to do their business. I was loied to by care patrol and I had to leave that unlivable situation and am now in living in a hotel because care patrol destroys lives.