CarePatrolReviews 32

Myra Marshall, a CarePatrol Advisor in Anne Arundel County, assisted me with finding an assisted living facility for my dad for hospice care in January 2024. She was amazing! She did not stop looking until she found a place that felt like home for him so he would experience peace and comfort in his last days. I'm truly grateful to her when I couldn't take care of him myself she found place that showed him the love, respect, and the professional care he deserved. She is personable, patient, and professional. She shared a wealth of knowledge with me to help me maneuver the complex healthcare system. I would use her again and rate her exceptional. 5+ stars.

My mother was admitted to the hospital (NY) a number of weeks ago. Her treatment team connected us to Rich Curry to help us begin exploring appropriate assisted living communities. I spoke to him and provided clear information of her resources and insurance. He went to meet her at the hospital and planned to contact us with the communities he thought would be a good fit. The hospital discharged her with the understanding that we were now connected to a community resource that could assist us. Well he never reached out again and did not respond to multiple outreach efforts. We are essentially alone trying to navigate all this. I informed the hospital staff and they were very disappointed Rich did not follow through. I really hope the hospital thinks twice before using his "services" in the future when discharge planning for vulnerable elders. I took some time to research Care Patrol and it appears it's a franchise that makes commission with communities they have contracts with. I can only assume my mother isn't their ideal money making client. He could have just said that rather than acting like he could help us and leading the hospital to believe their referral to him was a valid part of discharge planning. Very sad indeed. Do better McCarePatrol.
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I am a disabled veteran who was an inpatient at the VA hospital when I was introduced to Capital District care patrol. Furst these people have nom business working with the VA hospital. I needed a safe place to live and that is all I wanted. Care Patrol told me Diamond Ridge was excellent so I spent what little money I had to move in. First I was out over a 1000.00 when capital care patrol told me i would not need to pay rent at my current apartment. He was wrong and I got stuck paying over 1000 that I did not have and should not have had to pay if care patrol knew what it was doing. On top of that I was touched inappropriately by another male member, the bus for transport was unregister, uninspected and uninsured for over 8 months. The food which is supposed to be included in rent in inedible causing me to have another 600 a month food bill. There were full grown (2) pit bulls living in one of the apartments. This is an over 55 community with people in walker with pit bulls running around and they never go outside to do their business. I was loied to by care patrol and I had to leave that unlivable situation and am now in living in a hotel because care patrol destroys lives.

I cannot express my gratitude enough for the invaluable assistance provided by CarePatrol. My weeks-long struggle to find suitable assistive living for my mother-in-law left me feeling frustrated and hopeless. Local agencies offered little more than free food, leaving us at a loss.

Upon the recommendation of a friend, I reached out to CarePatrol, and my experience was nothing short of exceptional. Despite being outside their immediate service area, the representative I spoke with went above and beyond to offer guidance and support.

The individual I spoke with was not only compassionate but also incredibly informative. He provided a comprehensive list of tasks we needed to address, shedding light on aspects I hadn't considered, such as the importance of planning my mother-in-law's funeral to protect her life insurance from becoming a state asset. This insight alone was a game-changer and something I would never have known without their guidance.

While CarePatrol's services were limited due to our location, the generosity of their time and knowledge made a significant impact. I can't help but wish we had a CarePatrol in our local community. The assistance they provide is desperately needed, and their commitment to helping families navigate challenging situations is truly commendable.

If you're facing the daunting task of finding appropriate senior living solutions or navigating the complexities of eldercare, I wholeheartedly recommend reaching out to CarePatrol. Their dedication to assisting families in need is a beacon of hope and support in what can be an overwhelming and confusing journey.

Chris Curran has been immensely helpful and responsive concerning three situations in my family. I highly recommend him.

This was my first time trying to navigate the assisted living/memory care and I felt completely overwhelmed. Alisha Ritchie immediately put me at ease. Her knowledge of a very complicated system was so helpful. She thought of questions to ask the senior administrator at Terra Bella that I would have never thought to ask. We literally could not have gotten this far without Her. My advice to anyone trying to navigate Senior living would be wise to call her. I don't know that I have ever met someone that has the ability to connect with all age groups in such a professional and intelligent way.

Care Patrol specifically Ron Braun was referred by a social worker at Amedisys. Both parents needed assisted living which I had been unsuccessful getting them to move from their home. The search for a place took 1.5 years. They signed contracts with a provider but refused to go. Ron visited with them then with me to provide the best options for them. He took them to visit his first choice option. It was a hit with them. He understood what they would need now and in the future. They agreed on the facility. Shortly after one of them fell and was hospitalized for three days. Ron visited and provided info to the assisted living company. He provided a nursing care company reference to assist until they could move into the facility.
An internet search will provide a lot of options for help in finding assisted living. I consulted many of them without discovering Care Patrol.
Care Patrol was the only company with a hands on approach and accurate evaluation of need to provide optimum recommendations.
If you have similar needs in the metropolitan KC area contact Care Patrol and Ron Braun.
If their other location staffs are available to you contact them. Perhaps they have people who meet the standards that Ron has.

Frances Zelch was an excellent guide. She knows the facilities, their management, and their neighborhoods. She is friendly and upbeat, and you'll feel like you've known her for years. She's top notch and you will learn a lot and enjoy every minute of the search.
C.C

I highly recommend this company. They are very thorough and understanding to the needs and care of our loved ones.
A++++

CarePatrol was recommended to me by a home health agency in Toledo, OH. The facility in which my father was placed represents the worst of the bad stereotypes that you hear about such places. When I reached out to this CarePatrol advisor after my father's multiple falls and the facility's blatant disregard of HIPAA regulations, she simply stopped responding to me. I even wrote a lengthy letter of complaint to the franchise headquarters about my experiences. The letter came back as UNDELIVERABLE. The email on the franchise website sends you to a webpage. I filled out the form on the website asking for contact information for headquarters and heard nothing (though the system confirmed receipt of my message). This company is unethical and turns a blind eye to elder abuse while profiting from it! Despicable!

Went with the recommendation of Care Patrol for my Mom and after 3 weeks she was covered in bruises. Talked to both the residence owner and the Care Patrol rep and was assured that this was not normal. I monitored for the next couple of days and the abuse continued and actually GOT WORSE. Care Patrol's only concern was their commission - I would NEVER recommend them to anyone. Their only concern is how much money they can make off of you or your loved one and not about the type of treatment or care your loved one will receive.

Teresa found the perfect Adult Family Home for my client. I was very impressed by her compassion and dedication. After Margaret had been there for a couple of days, Teresa took the time to go to the home and check on her.
I am very grateful for this organization's dedication to our elders and others who need care.

My experience with visiting three care facilities in the Northland was very informative and interesting. Max knew my client well and had "done his homework" on what I wanted for my friend. He was a caring, thoughtful, person who really went out his way to help me locate a facility for my friend. He even had questions to ask that I had not thought of. I would highly recommend the Care Patrol of North Kansas City, it was outstanding!

Jena Kloepfel has been above and beyond our expectations. We had no idea on how to help our parents live a well deserved last segment of their life. She started with helping us even know what mom and dad could afford. They are both in the same facility with different levels of care. Just knowing they are being in a safe place is more than we can imagine. She followed up with us to make sure all is good. Her heart is truly
In her job. Thanks Jena