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Merrill Gardens has a rating of 2.25 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Merrill Gardens ranks 12th among Senior Housing sites.
Merrill Gardens is a retirement community. They have options for both independent and assisted living. This is definitely a site to check out.
Understaffed, incompetent management, every move must be approved by Seattle corporate headquarters.The facility looks good at first but so much they promised--transportation, food anytime, emergency availability, safety, cleaning--just doesn't exist. Family members are at Pinnacle Plymouth Meeting (PA) for over a year and its just getting worse. Now there is a Covid epidemic in the building (staff and residents) but because the county doesn't require it, this facility refuses to administer tests or notify, they even forgot to put up a quarantine sign for an infected resident!
Understaffed, incompetent management, every move must be approved by Seattle corporate headquarters.The facility looks good at first but so much they promised--transportation, food anytime, emergency availability, safety, cleaning--just doesn't exist. Family members are at Pinnacle Plymouth Meeting (PA) for over a year and its just getting worse. Now there is a Covid epidemic in the building (staff and residents) but because the county doesn't require it, this facility refuses to administer tests or notify, they even forgot to put up a quarantine sign for an infected resident!
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This is a senior residential community, queries not relevant.
Nothing was done about my report of two underaged unauthorized occupants living with a grandfather in a one bedroom apartment. No response was made to my email in May asking for the company policy. In fact, I was told Truwood by Merrill had provided them with a rollaway bed. The granddaughter went around ringing doorbells and knocking on doors all night long. The next evening she assaulted me. There is a warrant for a 3rd degree felony for assault on an elderly. Ended up in the emergency room with scratchs, bruises, black eyes and body soreness. Does Truwood care. Ahahahaaha NO.
Merrill Gardens is a retirement community. They have options for both independent and assisted living. This is definitely a site to check out.
Made an appointment, was made to wait, wait and more waiting then was rushed along by someone who had no answers. No way would I put my parents in there.
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