The service is free, sure but representatives are EXTREMELY PUSHY worse than a car salesmen. They do not have all the information you need to make the right decision. I used them and may I say what a mistake. They are paid by the Senior facilities and I am sure they recommend the one who is giving them the most compensation. Do it yourself!
Beware when you visit these facilities because they are on their best behavior. The Memory Care at Somerby is AWFUL all seemed great and truly it is not. Now to make a move is not so easy as they really should not be moved around.
DO IT YOURSELF!