Care.comReviews 12,034

Unethical and nontransparent business practice!
They kept charging my card for 5 months straight and I was not brought to awareness until my husband asked me about the monthly charge. I subcribed for 1 month and canceled the next month but never got any confirmation email. They said because of that they could not refund/credit my account.
I believe they make money by charging people like this, not because of their services/products. They took $120 from me without any receipt/notice! Imagine $120 x thousand of members who also get charged without a clue? They can not survive long with this dirty and unethical way of doing business.
Awful company!

This worked for us to find an excellent home health caregiver BUT you need to really do screening work yourself to make sure the person is suitable AND unfortunately like many on-line vendors, figuring out how to actually cancel your auto-renew subscription requires much clicking and reading of squinty-tiny print. Once you select cancel on one screen you are auto redirected to another screen where it is very easy to undo the cancellation if you are not careful. If a company offers a good membership subscription service, they should not have to stoop to making it challenging to cancel in order to maintain revenue.

KEEP AN EYE ON YOUR CREDIT CARD BILL THAT YOU USE TO PAY FOR CARE.COM
I signed up for the basic membership and was told it would be a one month subscription. They never stopped billing me and I didn't realize it until five months later.If I got a sitter out of it I wouldn't be too upset but I had no luck. I received 7 messages from people interested in taking care of my disabled son the fist week. Five of them didn't respond back to me when I returned their calls and two decided the hours weren't for them. I never received another mesaage after the first three weeks. When I realized they were still charging me five months later I called for a refund and Dianne and Cara on the CARE TEAM said they couldn't refund my cash. I wouldn't have a problem if I was receiving e mails regularly but I didn't receive one message after the first month. They literally stole $175 off me. Stay away from care.com due to their deceiptful business practices. They should be ashamed of themselves for the way they handled my sitaution.

Avoid care.com. My experience with them had been horrible. They are trying to force me into paying the for a month of service that I did not use. I signed up and canceled at the same time when I realizes that they were trying to charge me 159 for a year of service that I did not want. I then opted out. This only take place after they have gotten all your information, that's when the 159 charge appear. They also set it you for you to send messages first then I looks as if you used their services. They will continue to send you emails with responders. Although you have stopped services. I contacted them and told them of this. Their response to me was that I have to pay anyway. Why because of the messages and response to the messages. I say but I called and canceled right after I had seen what was happening. Not a day later, the very minute I signed up, I called to cancel, never the less they insist I must pay them 40$ this is horrible. I will advise everyone I can to never sign up with then, on top of that this was to be the one month free trail.

I was amazingly surprised at how many people have been terminated from Care.com without explaination. I hired an attorney who can not get any information, based on what we all signed saying we can be terminated for any reason at any time without explaination.

Someone, an attorney friend of mine who knows how contracts like this work. She has suggested going on the news or reporting it to the news.

Anyone here willing to do that in there area? I am in the Boston area, and am looking for people to join in. It would also be wonderful if we all did it on our own local news.

What do ya think?

*******@comcast.net

As far as finding someone to take care of my children, Care.com was a good resource. Just irritated because I signed up for the "1 Month Premium Option" but I didn't read the fine print where it said my credit card was going to automatically be renewed each month. What is the point of having options like 1 month, 12 month, options if you are going to charge us until we call to cancel. Some states are making laws to prevent this type of gouging... And it gets old having to go back to every company you give your credit card and make sure they aren't charging you. I started with 3 stars but got more irritated the more I started writing and the fact that it has taken time and money away from me. Neither of which I have much of. Neither do you-so be careful when you sign up for care.com

My daughter signed up with my permission and I was sent a confirmation email to approve. I tried and it came up with 5 questions I needed to answer to "prove" who I was. The database is way way outdated, vague, and unreliable. It asked me if I recognized random first names which I didnt and an addresss from over 20 years (actually probably close to 30 years ago) from my college days that I am surprised I remembered! I felt stalked and failed because I apparently didnt recognize a random name like Paul. A legit organization would ask for ID not some sketchy internet search and guess.

AVOID Care.com at all costs. I signed up as a free member to find jobs. They would not accept my previous employment, profile picture (they kept saying it's too pixelated, yet they want people to upload huge pictures. If you upload a small picture, they deny that picture as well.) From what other people have told me, care.com doesn't approve anyone's profile, references, previous employment etc unless you PAY them to upgrade or pay to have a background check done. They would not accept my references I listed, because I didn't provide telephone numbers for my references (I didn't provide phone numbers because my references are hearing impaired.) Care.com is a scam company and is also discriminatory. After they refused my references, I deleted my account and unsubcribed from receiving any future emails from them, yet they keep contacting me and refuse to remove me from their mailing list.

The auto-renewing subscription employed by Care.com is in violation of California SB 340, which took effect on December 1,2010. The California Negative Option Law was specifically implemented to end the practice of ongoing charging of consumer credit cards without the consumers' explicit consent. Care.com is inviolation of multiple aspects.
A copy of the Legislation is readily available at www.leginfo.ca.gov. ("Business and Professions Code Section *******-*******")
Many states in addition to California have implemented similar legislation.
Specific violations include:
(c): "Clear and conspicuous"... means in lager type than the surrounding text…"
The copy of the webpage provided by the merchant readily shows that the type referring to automatic renewal is not larger than the surrounding text.
(a) (1): "It shall be unlawful for any business making an automatic renewal or continuous service offer to a consumer in this state to... fail to present the automatic renewal offer terms or continuous service offer terms in a clear and conspicuous manner…"
The wording used by Care.com is not compliant with "clear and conspicuous". The term "subscription" is generally reserved for the purchase of ongoing services, not a single purchase, therefore customers purchasing "1-month" are not purchasing a "subscription". "Subscription" is located under the "3-Month" and "12-Month" plans ("subscriptions"). Because a customer purchasing "1-month" is not purchasing a "subscription", the automatic renewal plan is not invoked.
Unfortunately, Care.com is the subject of literally hundreds of similar complaints. It would behoove them to ammend current business practices in accordance with the law.

I created a profile as a caretaker. THIS SITE IS A SHAM! BEWARE! I had MULTIPLE problems creating a profile and was blocked from listing my previous work history. They have my work experience as rejected. Who's going to give me a job now. I have a clean background check, but nobody is going to care. The same jobs have been posted for weeks and I'm not even sure these are real. They are collecting money for absolutely nothing. When I tried to cancel they tell me my subscription will cancel the day AFTER my next payment is due...!

I was looking for a pet sitter in July so I signed up for a month trial. The only responses I received were from sitters who wanted to live in or charged more than a kennel. I did not hire a care. Com sitter nor did I use it again but I have been charged 40 dollars a month for 4 months after that. While it does state in the fine print you will be charged if you do not cancel it is easily missed. I would not recommend this site. You could end up getting charged over a hundred dollars with nothing to show for it this is a sneaky way for a company to make money for nothing

I went on Care.com because I was looking for a new babysitter on a short notice. I signed up for a month and ended up getting charged for three more months, when I was not even using the site. I was too busy trying to get a new babysitter to pay close attention to my bills and Care.com was only too happy to take advantage of the turmoil in my life to sneak in over $100 worth of monthly fees. I would not recommend this site to anyone. Sitter city has a lot more choices and does not take advantage of your vulnerability. You sign up for a month and get charged for a month not like at Care.com when you sign up for a month and get charged for 4.

They are HORRIBLE! I have been a STNA for almost 10 years, I love animals and I also have experience with the disabled. When I signed up to find a job everything was fine, I completed my profile and everything, a couple days later I receive a message from some dumb a** saying they closed my account because my background check came back bad! And I don't understand becaus there is nothing on my background and they didn't want to hear it at all! They are fake dumb and has horrible customer service! I wouldn't recommend this site to anyone

Regarding the response to my complaint below, I am baffled by Care.com's consistent lack of accountability for their unsavory business practices, and proposing no solutions to the litany of complaints on the exact same issue. There is no need for me to repeat them. There are literally thousands of them across the Internet. Just look at the reviews placed here! Go to any review site and you will see the same things! Type "Care.com fraud" into Google and read. This company is a scam. It's founder and self-proclaimed liar (http://www.youtube.com/watch?v=sZ33SqAOFLw), Ms. Sheila Marcelo, masquerades as a caring, informed businesswoman who wishes to create a caring community for mothers. Why doesn't she address this situation when her company receives so much negative publicity all over the Internet? This woman is a fraud and so is her company. At some point, this issue will catch up with Care.com, either through a class action lawsuit or from the deluge of negative publicity it gets.

I did not find anyone worth while to care for my soon-to-be twins. So, I stopped using the site after 2 months of my 3 month subscription. The fine print gets you every time. Hadn't used the site in months, got a 3 month charge on 12/6/13. The rep, Jessica, stated that it renewed on 12/4/13, & since I was calling on 1/6/14, she would not be able to refund me the membership. The call center was closed on 1/4/14 & 1/5/14 because they are only open Monday-Friday. 2 days late in calling even though I couldn't reach anyone on 1/4/14 and you can't give me a refund! Great customer service... and I mean this in the most scarcastic way possible. I asked to speak with a manager & Jessica stated that it wasn't possible; instead, I would have to give her my contact info (phone number & email) & someone would reach me by the end of the business day via phone or email. What a crock! Oh & that phone number to reach them at is the hardest thing to find on their website! It's hidden... all respectable companies have their phone number under the 'Contact Us' tab, not care.com. It's as if they want you to give up & not bother them. Again, what a crock!

If I could give them 0 stars I would. We have a group of 250+ people who have all signed a petition and are filing a class action lawsuit against them. There are a couple morbidly obese morons that work there by the names of Caitlin and Laurie, both of whom are extremely racist white women. When I placed an ad stating that our housekeeper needed to remove their shoes upon entering our house, they cancelled my account abruptly and without reason and after 20 emails and calls, finally got Caitlin to put down her jelly donut and answer my call, and she said "we dont understand your culture here in america and we dont want your kind of people on our site." to which i replied "that is very discriminatory" and she replied "well we can cancel your account for any reason we want." Unfortunately for her, laws in the USA still apply despite whatever moronic personal company policies she thinks she is abiding by, and we are going to sue the living hell out of them and have their entire operation shut down. I also have a PR team that isgoing to start taking all the stories of Care.com racism and discriminations and publicize all of them for people to know. Its about time their competition gets the leg up and care gets shut down. Disgusting awful KKK-wannabee employees. BOYCOTT THEM AND WRITE THEM LETTERS EXPRESSING YOUR FEELINGS ABOUT THIS!