Care.comReviews 12,034

I like many have a auto billing complaint. When I noticed a "pending" charge to renew for a the next quarter I immediately went online to close my open status then recived an automated email it would be closed the next qtr three months from now. In other words keeping my current $79 renewal. Then I attempted to call and found out they no longer take calls, only automated system. I sent another email requesting someone to call me to address.

I have tried several times to delete my debit card info and the site will not allow that. That should be illegal to retain my card number and not retract upon my request.

My point is if you have an automated website then why not use that automated features to send me an email mail of notification one week in advance of charging me then I can choose to stay or cancel. But obviously that is how they make money.

What a terrible company/website. After spending $70 to find a nanny, they decided to cancel my membership i'm guessing because i gave a bad review to a nanny that fell asleep on the job. I was just trying to help other parents. Here's what they sent me:
"Unfortunately, the decision to close your account is irreversible. Furthermore, when we terminate an account we are not required to disclose the specific reasons as to why the account was removed. Per our Terms of Use, Care.com reserves the right, among other things and in its sole discretion, to terminate a membership for any reason or no reason, with or without notice."

What kind of company does this... uh sir, we've cancelled your service but we won't tell you why. They have sent me the above canned response 3 times.

MT ORIGINAL POST:
Their dear Rep who has been on here doing damage control said it herself, everyone! To those of you who can't figure out /why / your profiles were taken down, THEY DON'T NEED A REASON.
If someone's just having a bad day, apparently they can take down your profile. Don't like your name? They can take it down. Don't like your schedule? They can take it down. Gender? They can take it down. Race/Religion? They can take it down.
There are no checks and balances in this company. It's clear the wrong people are running things. Though it would help explain why I almost only saw Christian Caucasian caregivers being successful. Something you want to explain, Kristen S?

KRISTEN S's REPLY:
Hello Briana, one precaution we take is to check certain information some members provide us against various databases and other sources for criminal or other inappropriate activity. In addition, our dedicated safety team reviews profiles for suspicious and inappropriate content and investigates job posts, profiles and messages that are flagged by our members as objectionable. While we view these as important initial steps, they are only preliminary checks and do not catch everything; the best safety precautions are the ones you take, which is why we offer several background checks and suggest to always maintain the initial contact within Care.com so we can monitor any suspicious activity. I apologize for the negative experience but we always appreciate your feedback!

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THIS IS A COPY AND PASTE ANSWER THAT I HAVE SEEN ON OTHER REVIEWS. ALL THEY CHANGE IS THE NAME.
It appears Kristen S from Care.com is a bot! Honestly, it's not surprising. Very few people can be as pretentious and unhelpful as a bot.
DO NOT USE CARE.COM THIS SITE IS A DEATH SENTENCE FOR YOUR CAREER.
WARN EVERYONE YOU CAN.

I used Care.com one time and I have to say that I am so sorry that I did. I needed help with housekeeping before having a major surgical procedure. My injury prevented me from keeping up with my regular housekeeping chores. I reviewed, screened, interviewed, contacted, and hired someone to help me. Long story, short... this person whom I allowed into my home, ended up stealing from me. I was there the whole time, in and out of the rooms where she worked and she took advantage of the situation and blatantly stole from me. When I reported the incident to Care, they explained that they would investigate. A month later, after not hearing anything from them, I called only to be told that she was no longer listed with them. When I asked if there were other similar complaints, all they would tell me is that I can file a report with the police. I explained that I needed closure and simply wanted to know if others had similar experiences with their employee, needless to say, I was never given a straight answer, but instead received that same canned response. I simply want to warn others about this company, their screening, hiring practices and their poor responses, problem solving, and customer protection and services.

In Mar 2013, I paid for a full year to try & find help in the house. My complaint is with Care.com's administrative when it comes to their fees. After a couple months, we realized we couldn't use their service. I went online to my account and took out the credit card data so as not to be charged for any yearly renewals. I also clicked around & changed whatever was available to not renew anything. March 2014 Care.com charged my credit card $147 without my knowledge. I went online to my account & my credit card info is still deleted, but they showed they charged that same card for the 2nd year. I also noticed after they charged my card for the 2nd year, that NOW they have a way to click and downgrade to a no fee acct & other changes. This option was not available 9 mos back on my acct. I do not trust a company that treats their clients this way. My credit card company is not holding me liable for this charge.

Constantly look at the credit card bill you set up with CARE.COM.
I signed up for the basic membership and was told it would be a one month subscription. They never stopped billing me and I didn't realize it until five months later. I wish I had read the reviews before using this service as it seems that others have had the same issue. I know I downgraded to a "basic" membership that said I would no longer be billed. I feel like I have been scammed.

We signed up for the 3 months subscription. The terms do tell you that you will continue to be charged if you don't downgrade or cancel. Fortunately, we found a terrific caregiver through the site and now no longer need the Care.com services. My subscription ended on 5/3 and I forgot to downgrade/cancel. On 5/13, with some online searching, I found Care.com's toll-free number, explained the situation to the rep, who was very friendly and helpful, and per the Refund Policy from their Terms of Use below, she promptly issued a refund for the full 3-month subscription amount. I do think (and I suggested this to the rep), that they should send reminder emails when the subscription is about to renew as I think it would eliminate issues like many have described below. However, I do not understand how some have said that they continued to be charged "for months" without their knowledge. Don't you check your credit card statements? Take some responsibility, here!

8.3 Refund Policy

Except as set forth below, all payments for services/products are non-refundable and there are no refunds or credits for unused or partially used services/products or service/product cancellations. Notwithstanding the foregoing, if you have a paid membership subscription that is automatically renewed, we will refund the most recent charge to your credit card if (i) you cancel your subscription within thirty (30) days after the most recent charge, and (ii) you have not used your subscription during the current renewal period. The refund will apply to the most recent charge only. In addition, Care.com reserves the right to immediately downgrade or cancel your membership after payment of your refund. Care.com does not provide refunds or credits under any other circumstances, unless it determines in its sole discretion that a refund or credit is warranted due to extenuating circumstances, such as a duplicate account.

I signed up for a month plus I paid for a background check. Tried to use it on a potential pet sitter and the person never responded. I tried to contact care.com. They have no contact info. Listed anywhere on their website. I did a Google search and the only contact info. I could find was a 1-800 number that is for a Mitsubishi parts service repair place! Ridiculous! I canceled my membership through their website, but I can say good by to the $95 I just gave them for absolutely nothing!

I would like to CAUTION and/or STOP anyone from thinking about using Care. CCom's service. They have a nasty habit of scamming/tricking people into being billed a monthly charge (usually $35.00) untill you realize who and what they are. They use underhanded practices to trick people into becoming obligated in paying for a service or services you might never ever use. And, when you contact them (I spoke with Ervin) you are told they have a strict refund policy of only being able to refund the most recent month's charge, even though you never authorized them to chsrge you. I believe it to be an underhanded form of bait and switch and believe the authorities should be looking into this company. Please do yourself a favor and do not get involved with this company. You will live to regret it!

I am among the rest of these busy parents who signed up for one month and then continued to be charged for months on end unknown to myself. I am very dissatisfied with the response I received which was essentially 'so what'. I used the site only the first month that I signed up and never even logged on again. I find this outrageous to be honest. If someone didn't use the site it should be recognized that they obviously did not understand the subscription policy. And care dot com does nothing to remedy this. Do not sign up with care.com unless they decide to change their policy.

This site is absolutely terrible. They tell parents what they want to hear, at the expense of their product (the caregivers). Nannies are household employees, protected by the FMLA, and yet care.com allows parents to post jobs for less than minimum wage, and doesn't include the requirement to pay overtime in their lowball BS "rate calculator". Stay away from this site. It is pretty much their policy to take money from parents and sitters alike, but if any issue arises, they bear no responsibility. Then why the hell should I pay you?