Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Stop asking for more money! Let me see the services and leave me alone.
Hard to figure out how to pick the best fit, maybe offer further suggestions?
Hello Andre, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005547 with your message.
Long wait to reset password and App wanted me to start all over again?
Hello Deborah, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008285 with your message.
Simple direct website. Now... are the caregivers dependable - that will be the true test.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007201 when you message.
It is a little hard to navigate back to the list of available agents.
Hello Keisha, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009907 when you message.
Registering was easy. Hope the entire process including the caregiver goes just as well.
Finding childcare is locked behind a pay gate. Thanks a lot you $#*! bags.
Thank you for your review.
So far good this is my first experience there is nothing to compare with
Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004043 when you message.
The ability to try first before having to subscribe would greatly improve my opinion
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006794 when you message.
So far so good - I will let you know how it goes from here.
Hi Barb, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
Feeling a little better about fitting a person with mom, to care for her!
We love hearing this! Thanks so much for sharing!
It has been difficult to navigate and post. Caregivers do not respond to queries.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
What is your customer service number in case I need to speak to someone.
My online account was literally deleted and all my conversations were lost - total garbage
Hello Mark, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007784 with your message.
Unable to upgrade using my phone... site freezes also site is confusing and counterintuitive
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Did not appreciate all of the add-on charges. Severely de-values the actual primary purchase.
Hi Scott, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Just started using it, but it is a good way to look for help
Thank you for the 4 star review.
Payment was difficult, required me to use 3 cards until the payment would process.
Hi Maile, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005924 when you message.
Your staff may call me at *******764 to discuss your on-line service. M. Schwartz
Hi Martin, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009359 with your message.
Extra charges for features after already paying for the service... feels like a racket.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, We appreciate your review. We'll be sure to share your feedback with our management team.