Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
You were able to find people but frankly, it's too soon to rate my experience.
Love it easy to navigate and lots of helpful ways to find what you need
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
Great site but can't figure out how to schedule a call with a potential hire.
So far, you are making it easy for me to look for the right person.
I am trying to find a sitter and I keep getting sidetracked by other questions.
Hi Kristina, We appreciate your review. We'll be sure to share your feedback with our management team.
This a best option to have more connected with people and to help each other
Hi Sherlande, That’s so great to hear you are enjoying your experience with the site! Thanks for sharing!
They have THE MOST rude, incompetent, and absolutely terrible customer service I have ever encountered.
To soon to tell, but I like your variety of compassionate people that are available
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
I only thought I was paying $12.99 to start and it charged my card $155.00
Hi Tara,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005870 with your message.
It is a little confusing with regards as to the fee and what it includes
Too difficult yet to get set up. I had to change my password three times.
Hi Jill, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006704 when you message.
It's very easy to use and I look forward to a successful experience. Thank you.
Hi Celia, Thank you for sharing your feedback. I'm so glad to hear you are having an easy time using the site!
Overall a good experience, but the site is a little clunky and not terribly navigable
Hi Sarah, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005952 when you message.
So many errors when trying to book a last min sitter, it's a bit frustrating
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I haven't even had the chance to find anything because of all of your Pop-Ups.
Hi Somer!
We appreciate your review. We'll be sure to share your feedback with our management team.
I am unable to rate further until I have had more contact with the company.
I have contacted the member and didn't receive a response.
Additional help can be found at https://help.care.com/
Didn't get a chance in the check out process to use the Claim 10 offer
Concerned if this Care.com is real, and how easy is it to cancel membership (charges?)
Hi Brook, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006656 with your message.
Just barely started to use this site. Will have a better review after further use.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Teresa, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011630 with your message.