Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I did not want to be charged all at once. I thought it was monthly
It is being my first contact with care.com and for the moment, everything is OK
Thank you for your feedback. If any questions pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002465 when you message.
Website is easy to navigate. Proof is in the pudding. Let's see how responses go.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008086 when you message.
Having a very hard time leaving a message for the caregiver I'm interested in hiring.
I have reached out the reviewer and didn't receive a response.
Please visit Home (care.com) for follow-up help.
I didn't understand enough about the membership benefits before I was being sold on upgrading.
Hi Jamie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010576 when you message.
Not enough time on the site to determine if this will be helpful or not.
If you have any questions, additional help can be found at https://help.care.com/
I am just not clear about the membership renewal.
Really not important at this moment.
HI Laura, We appreciate your feedback. I'm sorry to hear you are not feeling clear on our subscription service. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-010551.
It took me 3 devices to upgrade to a premium membership, I almost gave up
Hi Amelia, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007661 when you message.
So far okay, will be able to provide more feedback once I use it more
Don't really appreciate the bait and switch with requiring an "upgrade" to respond to applicants.
Hi Andrew,
Thank you for your feedback. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Difficult to use the iPhone app. Things were changed on my posting without my approval
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004628 when you message.
Don't like that they make it seem like you can use the service without upgrading.
Hi John, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I appreciate the vast number of caregivers that are listed in my area of need.
Hi Tara, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I had to create a new account in order for my card to be accepted.
Thank you for the 4 star review.
Can't tell you yet. Have to wait and see if I get What I need
Thank you for the 4 star review.
I haven't really had the chance to see how this is going to perform yet.
Hi Stokes, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007705 when you message.
I feel that I will be informed of additional admin costs,. How is payment
Made
Hi Daryl, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006751 when you message.
Selecting hours for care was extremely difficult for an over night shift. Payment options unwieldy
Hi Macdonald, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011582 with your message.
Really don't have any comments. There should be a free trial and a promotion vivid.
Hi Babi, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Easy to use website! Seamless transition from looking for care to finding the right fit!
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.