Care.com

I have been a Care.com user since the summer of 2013. Care.com was free and I had no problems with the website between the years of 2013-2019. The job descriptions and positions were diversified and nearby to my location. I felt safe and comfortable when meeting the families and checking out their job offerings. However, the Fall of 2019, Care.com deleted my seven year five star account for no apparent reason whatsoever. I wrote to the company directly, yet they dismissed my messages and never once responded. I already had many job opportunities so I didn't take it to heart and still thought highly of the online company.

As of June 2022, I wrote back to Care.com to see if I could once again reopen my account. I stated my case and asked why I was deleted in the first place. It took them about two weeks to upload my account and then another week to respond with no explanation for the deletion. Once restarting my account I paid $4.99 for a month of service and another full two weeks of waiting for a background check. Mind you, I had an active thorough background check via a local social work job that took two days, yet for some reason it still took a full two weeks to complete through Care.com? Once my account was finalized I wrote to an average of 50 people who had job postings on the Care.com website. 2/50 responded with inquiries about job details and were very slow to respond. Mind you, as of recently Care.com judges you on your response time and does not judge the employers on their response time...

After all of the negativity and poor website management I have had a change of heart in regard to Care.com. The Care.com website used to be so good in the sense of reliability and very much helped me while I was getting through school and to pay off bills. Care.com once offered life changing connections that they no longer seem to create through the website. If you choose care, be careful about this website. They may decide to randomly delete your top rated profile and not any provide online tech support. Care.com may offer you job positions for a cost when it used to be free. If you are serious about being a nanny my suggestion would be to look into your local Facebook childcare needs where you will have a free platform with many more active job positions.

No customer service to help me navigate services, plans, etc

This website is a scam. They auto renew your membership and there customer service department has been advised to "never refund any money for any reason" even if they are at fault. I originally signed up for one month because I saw several in home daycare providers in my town listed and I had to purchase a one month membership in order to contact them. Once I signed up, I saw that there daycare providers did not exist! They put up fake providers to lure you to sign up. Once I realized this was a sham, I decided to not renew my membership and did not visit the site after the first month. I recently checked my credit card statement and realized that I was being charged every month - I immediately called Care.com only to be told that they never refund money to anyone. This is the response I received...

Per your request I have reviewed your case. Unfortunately, at this point we will not be able to offer you any further refunds. As the representative you spoke with explained, it clearly states on our enrollment page that we are a subscription service and that all of our subscriptions automatically renew until cancelled. I have attached a copy of this page for you to review again. Ultimately it is the member's responsibility to either downgrade the account or contact us when through using the service.

I apologize if you misunderstood our subscription service or forgot to cancel. However, if you refer to Section 8.3 of our Terms of Use you will see that all payments for services are non-refundable and there are no refunds or credits for unused services.

If you have any further questions please refer to our Terms of Use for more information.

Best Regards,
Cara
Care.com Member Care Supervisor

It did NOT clearly state that my one month membership would be auto renewed. That is a lie on there part and they are clearly hurting for money and just trying to take advantage of people. I have filed complaints with BBB and contacted care.com several times. I only accessed the site two times and realized that they falsely advertised sitters in my area to get me to sign up. Then, I was charged 37 dollars a month for NOT VISITING THE SITE, these charges were NOT AUTHORIZED BY ME and they are not willing to refund. Stay away from this site at all costs - use sittercity.com

A few years ago I stumbled across care.com come. I signed up and started looking for jobs. No charges were involved. I found a really good job so I havent been on it for a few years so now im looking for a part time job to help with finances and I go to log on and I am locked out so I try to create a new account and I am still locked out. I sent an email to ask why and they told me that my back ground came back and so im permanently blocked that I have to contact sterling company that does the third party back ground check. I called sterling and after about 30 minutes of triing to talk to people who dont speak english they didnt have any record of doing a back ground check. I ask them to send a email to care, com stating that but they said they could not because there is nothing to send. So I then replied back to care.com that I called sterling and there was never a background done on me and that they had trouble pulling up my name because it was so common that they had to get all my personal information to verify and still nothing showed up. Care, com was rude and unresponsive to my concerns so I started reading about the background policy. Its turns out that they do not verify anyback ground checks. In my case there is no record of my background check and if they did one who was it really that is suppose to be me. They dont quarantee that the information that you are recieving when hiring someone is even correct and the also share all you personal information with third parties.It states all this in their policies. Its a very fake and unsafe company and Im glad now I know so they can keep me blocked.!