Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Absolutely ridiculous that you have to pay $40 to contact a potential babysitter. Complete scam.
Very easy to sign up and I started to get applicants within a few hours.
Was forced into a subscription to move past the initial screen for finding a babysitter
Hello Andre, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009489 with your message.
I was hoping not to pay, but it makes sense that one would need to!
Not a fan of all of the additional add-ons. It should be one flat price.
Hi Ayo,
We appreciate your review. We'll be sure to share your feedback with our management team.
Didn't get the chance to feel out the site yet b4 being posed this question
Hi Joanne, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006153 with your message.
Not many qualified people are available. I suspect that's the sign of the times, though.
Hi Mary,
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-003196 in your response along with a screen shot of the error message received.
It's ridiculous to charge a monthly fee for a service I will only use once
I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005012 with your message.
Very easy to use. I am new so just getting to know my way around.
Hi Kaye, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Care.com uses deceptive and annoying tactics. I can't take anything at face value on care.com
Hi Timothy,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002300 when you message.
Dry good but I'm trying to change my rate from $15.00 to 20.00 an hour.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004273 when you message.
I have successfully used Care.com in the past, so I am a satisfied, return customer!
Have my address as Worcester. I do not live in Worcester and it's really annoying
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Paying for subscription was confusing as there were add ons that I thought were included...
Too many requested for more money and add ons for additional services. Feels very predatory...
Hi Tonette, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013702 with your message.
I could only find one person to do any service when I did a search
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I had multiple issues signing up when it came to upgrading to your premium plan.
Hello Rachel, I am sorry you had trouble upgrading your account. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003302.
I feel confident I will find a quality caregiver. The sit is easy to navigate.
It's ok. Doing this on mobile. May have been better on desktop. But pretty good.
It was messing up when I tried to upgrade, but seems to be working now
Hi Amanda
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003376 when you message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Madison, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.