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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I had issues on the mobile site getting my password reset
I paid for the year up front, I've had nothing but issues. The app is never working 100% There really wasn't great options on there. I reached out to support for several issues, none were ever resolved. When they respond to a support email they reply from a "no reply " email so that you can't talk back and forth. They just send you a link to their help page. They refused to prorate and refund part of my payment when I asked. I could not use the app efficiently. They told me it would be best for me to keep care.com to meet my nanny needs (which I no longer need no thanks to care) Of course, I can't respond to the emails so I've submitted a new ticket for every response I wanted to send. Nothing will be done. Crappy company and customer service.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have found your site well designed (obviously by a professional web designer). It is extremely easy to understand, use and seems to cover all areas I would expect to have need of, One, other thing, do you have someone who can help me do my home paperwork filing caught up until it's finished? Not overwhelming but extensive. Same person@ same price to me would be perfect if possible. Thank you.
I have not had this long enough to really rate it.
Frustrating because there was no way to talk with someone by telephone. Especially when I needed to talk with someone about paying for this service. Because I coudn't talk to someone to answer my questions, I could have missed out on something because I decided to just skip it. I didn't want to click anything because it wasn't clear to me I would be charged for something I might have not wanted.
Shouldnt have to pay extra for background checks. If I find an alternative website I will use it.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The app doesn't work. I keep getting an error when I try to edit my profile. Very frustrating.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Need more flexibility with choices; too regimented.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I could only find one person to do any service when I did a search
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Too many up front questions and too many add ons. Why do I need to ask for a background check of a potential tutor... YOU should be doing that to protect your brand.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Had trouble getting a password reset online. I had to send an email and then waited two days to hear back from someone who could help me over the phone
People should not have to pay just to send a care provider a message.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
** Seniors and Consumers Beware **
This organization has the least regard for privacy and protection of seniors. It requires senseless information from you so that they can resell publisher or disseminate for money your personal information when all you wanted to do was to get price quotes for services for seniors from company's you may not even choose or want to do business with! Multiple back-and-forth with this company shows a complete disregard for privacy rights security and protection of seniors today which is a critical problem. I would not use this organization I would run from any attempt to sign up for this organization they diss value seniors they do not protect or secure your information and are only doing this for profit run from this organization.
I needed to book a baby sitter for tomorrow and the next 3 days, but the system of this site doesn't accommodate this need.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I am looking for a babysitter. Let's see if I find one.
Your sales funnel IS $#*!ING DUMB. Seriously? Why is everything a $#*!ing add-on. I JUST WANT TO GET THROUGH AND GET TO THE PEOPLE I NEED HELP WITH. YOU RUIN ALREADY BUSY LIVES WHEN YOU MAKE THIS $#*! HARDER! Carers are busy $#*!ing people. GROW UP!
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
UI is clunky and difficult to navigate. 100s of care takers in the area, but few appear to be currently active.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Other then taking my payment and making sure I know you are not responsible for hires, there is no explanation on how to hire someone
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Seems easy enough to do. Will see what happens when caregivers reply.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.