On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Setting up care was easy and did not take much effort.
Found a job on here last year. Now posting a job for my own son. Hoping to find help soon.
Not ready to give review and cannot exit this pop up
I've been a member for 10 seconds and you are forcing me to answer a survey. So, not good so far.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
N/A totally premature and resent being forced to fill this out at such an early juncture or else be blocked from using the site.
Hard to navigate and get back to the information I need.
It tells me there are 172+ nannies but Im only able to view around 20? Then when i signed up for a membership it charged be for a whole year instead of by the month which the language alluded too.
Not enough information given before asking for money. After paying what's the next step? No directions about anything.
Hi Rosemary, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018919 when you message.
It seems to be slow to respond and update my job listing.
Cannot upgrade due to system errors and I am blocked from seeing applicants
It's a little early, I've only looked at 2 profiles so far.
I dont have much experience so far but forcing a survey in the first few hours is not a good start.
...
I sent out six messages and only one replied, I am hopeful
It says you are allowed to review and post jobs, but never mentioned the outrageous fee that was required to use the site. I am very upset about that.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Problems with site. Won't let me post jobs. Annoying and a waste of my time. Also a huge rip off.
Some of the messaging said unexpected error when trying to reply. Other than that easy to use.
I have an applicant for a job I posted but it always shows error message and I can't click on profile. They list their number but care.com blocked it. I also added add ons to my subscription but how am I supposed to view that from the app...
They didn't have any qualified people I needed, but I couldn't find that out until I paid a lot of money. They don't have a "free look".
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.