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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Paying for subscription after the search results is misleading.
Confusing but sensible.
It appears I some how lost my 205 discount with promo code 20HELLO & I don't know how to get it back.
I have to sign off as I have a dr appt in less than an hour.
Recently bought a 1 month subscription, but the site charged me 3 months consequently. They have got to understand that when you pay for 1 month, you only want 1 month not 3… It is a false pretense that you can o ly but one month as you have to cancel all subscriptions and even change the credit card since it does not allow you to easily cancel. You even have to send an email to have your account deleted!
Completely scam!
Hi Dan, For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-018770 when you message.
I like the fact that information is available regarding prospective caregivers prior to interviewing
So far this website seems to have glitches, such as no matter whether I attempt to upload a photo (following your guidelines) or take a real time photo after clicking the camera icon nothing happens. Not able to upload a photo which doesn't look so good on my account.
I don't like that I have to upgrade to a premium account to be able to message caregivers. What is the point of the website if you have to upgrade to do anything?
Also, I tried to upgrade, and I am having problems doing that. The website told me something went wrong. It's almost not worth it.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-018774 when you message.
It's going okay so far. Received an error trying to access an article.
Difficult to use; little explanation or instructions; filters do not work
There is no protection for someone who posts a job from having our address and location checked. It would be helpful to have just first name or just last name so that we can have protection.
We appreciate your review. We'll be sure to share your feedback with our management team.
If you have questions regarding your account, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at https://help.care.com/ You can also reach out to us through our Facebook Messenger https://www.facebook.com/caredotcom Please include Reference Number REV-018779 with your message.
I don't like fact that you have to pay now to use your system
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Very easy to navigate and questions helped me think about the right person to assist my dad.
The fact that you don't let me close this out is terrible
Easy to use but I haven't had any contact yet with caregivers. Just started.
This is BS that I have to pay $40 to hire a sitter ONE TIME! There should be a single use fee option.
Your business model sucks.
But seeing that I'm looking for an out-of-town sitter, I have no other option. You are really running a racket here.
I just got started, but I also find it unfortunate that I have to pay more in order to message the possible babysitters. It's rough enough to pay the increased rates.
I just signed up and have been offered 4 different ways to pay more for the service. I'd like to know all upfront costs before signing up.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
The process was adequate - I did not like being bombarded with 'add on' the second I set up a pay account.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Not sure yet just starting out and trying to move ahead
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Just started using so no feedback... had questions concerning subscriptions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
H Afonso, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-018767 when you message.