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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The website, i think, is hard to maneuver. I'm not the best at computerizing, but I have trouble that I can't get around easily.
You don't show how much it costs until after the customer takes the time to write the ad. And then the customer has to pay extra for background checks, which should be included.
I am ready to hire someone that help me organize me and my daughters life to stay on track. I think Care.com may be the company to help me do exactly that.
My experience has been great so far! Hopefully this will be an excellent resource going forward.
You need to have a customer care center where people pick up the phone and help your network of customers. It's shameful that you don't.
We appreciate your review. We'll be sure to share your feedback with our management team.
If you have questions regarding your account, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at https://help.care.com/ You can also reach out to us through our Facebook Messenger https://www.facebook.com/caredotcom Please include Reference Number REV-018660 with your message.
It does not work well with Apple products. It is a poorly made app
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-018741 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I have not seen any candidates, i should not have to safety check, that is your job,, we will see
Difficult to edit my selections once I started the process. Pretty basic set up.
The site gives me errors and doesn't help me correct them
Extremely glitchy. Iphone app mac chrome browser doesnt matter. It all has issues. Things dont load, errors occur. Heck I even had to go to my computer to pay for a subscription because the app is so broken it wouldnt take my money! Lol.
Hi Zackary, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-018748 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I have used care. Com several times before. I used to be able to sigh up again and see my past messages and caregivers. Why can I not do that now?
Hi Carol, I'm sorry you had trouble with your account. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-018749 with your message.
I did not realize I would be charged the full $48 in addition to the yearly membership. This was not clear. I would like my $48 to be refunded.
I'm unable to use my credit card for a premium experience.
Don't like the fact that you need to subscribe to send a message.
Tried to sign up for a one-month membership. The site kept failing for some "unknown error" but the sign up for three months went right through. Sounds pretty hinky to me.
Hi Michael, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-018754 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Too many ads. I am here to find a sitter. Send me ads AFTER my first time logging in.
I tried to create a subscription and you threw a 500 error back
WAY TOO BUSY! WAY TOO MUCH DIRECTED MARKETING when all I'm trying to do is give you money so I can get my freaking house cleaned! I've already paid you- let me get on with what I'm here to do!
I'm sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-018761 with your message.
Not clear what you have to pay for vs what's included
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.