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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I DID NOT WANT TO BE A PREMIUM MEMBER. THIS WAS A MISTAKE THAT I WAS MADE ONE. I SPENT MONEY THAT I WAS NOT INTENDING TO SPEND. I WAS TRICKED INTO SIGNING UP FOR THIS. CARE. COM CONNED ME INTO THIS EXPENSE AND SHOULD REEFUND MY MONEY IMMEDIATELY. I ONLY WANTED TO PAY FOR THE FIRST QUARTER(3 MONTHS). IF THIS IS NOT POSSIBLE, i WOULD HAVE PAID FOR A MONTH, BUT CERTAINLY NOT FOR A FULL YEAR! YOUR WEB SITE IS A CON JOB.
Wish there was a little more direction and information on the process available.
I'm just starting. I haven't had time to form an opinion one way or the other.
I signed up for a three-month membership after filling out a profile and completing all of the necessary steps for membership. Care.com terminated my account without explanation immediately after processing my payment. I'll dispute the charge with my bank and get a refund, but the website is a waste of time and a scam. Buyer beware.
Don't like I have to it for one month service without even seeing if I want to hire / utilize caregiver!
I really like it, but it was misleading in that it appeared you could do more with a free membership when in reality, there is not much it does until you pay
We appreciate your review. We'll be sure to share your feedback with our management team. If there is anything you need help with, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001491 when you message.
I'm unable to successfully send a message to a potential caregiver after just signing up!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist you with your messages, if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001493 when you message.
Had difficulty paying, can't easily bring up applicants.
Everything with regards to caregivers is great. Your app is very buggy.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001398
When you message. Please also try deleting and reinstalling to be sure you have the most up to date version.
The site experienced errors twice in my first usage and said try again later... that's pretty close to unacceptable performance.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001400 when you message.
Seem to be having an issue sending messages from my ipad using chrome browser. Trying my macbook now.
Just now requesting help for first time. First time needing help to clean house.
I have reached out to this member for help, but have not heard back. If additional help is needed please go to https://help.care.com/
The website was not mobile enabled when opening the password reset, nor generally. The site runs very slow.
I have reached out to this member for help, but have not heard back. If additional help is needed please go to https://help.care.com/
This subscription was entered by mistake and I am hoping to get a full refund on my card
Hi Denise, I’m sorry you had trouble with the app. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-018700 with your message.
I hope your caregivers are willing to meet my hours and physical needs
Basic membership very misleading. Company needs to be more transparent. Take $s and then realize you have to upgrade in order to communicate with applicants.
Hi Elizabeth,We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Had trouble with multiple credit cards, all of which were valid.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I just started using it but I think it's too expensive.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.