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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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So far, frustrated that all the costs in the signup process are hidden until after you decide to sign up for premium. I'm still not sure what I'm getting for premium, and was hit with having to decide on a bunch of extras on the spot with barely any information.
Good so far but it's annoying that every time I look at someone specifically, my search goes back to the top instead of going back to that person in the list.
I've paid to use this app for immediate use and now it says approval pending before it will post my ad. This should have been mentioned during sign.
Makes your company looks likes a fraud.
I want to be able to expand their bio without navigating to a new page. I didn't like clicking through all the add ons when I signed up. I do like how easy it is to search and filter.
The site so far has been wary to use. I have a big issue with a recurring fee being automatically taken unless I unsubscribe. 3 more months is triple what the original subscription is. This is poor customer service.
I could not locate a calendar on your website. I need a person to walk my Freddie between 3; 30 and 4 in the morning once and awhile, I have to spilt my shifts with my team.
Ok so far, waiting to see if I receive applications
Clicking is one thing, but we'll wait and see how it goes.
I don't want to pay your cost. I can find someone without using your website.
This is my 1st time using this site. So far no one has responded to my inquire. This service should be free and you pay when you use the service.
I didn't know I would have to pay for a full year, but I really need help at this time.
Very easy site to navigate, great care givers listed.
So far, awkward user interface that disrupts my searches. Will continue to learn and hopefully mitigate concerns.
Appreciate the background and numerous checks that babysitters must complete before being available through this app.
Dont like that the process & memberships are not outlined or explained prior to making a commitment - still feel unprepared for how this site works even after upgrading.
Unaware that charges would be required to utilize the site
I've been using care.com for over 6 years now and until these past couple years really loved my experience on the site. However, I can fully say now that I do not recommend this site to ANYONE. I began having login issues last summer, and I ran into so many problems trying to contact customer service to get help. Unfortunately, you are only able to chat care.com if you are logged in, which I obviously couldn't do. I scoured the internet and found various care.com service emails, but when I tried to reach out, I wouldn't get a response. In the meantime, I was missing out on months of nanny income.
Finally, I was at my wit's end and decided to go to LinkedIn to try to get help-- I commented on several high-up workers from care.com, and only then did I get help.
However, even with all the help, I've continued to run into numerous problems. I could go into far greater detail of all the ways care.com has been unreliable and a poor site, but I will spare you the details. My recommendation is to find nannies or nanny jobs some different way. Do not recommend.
The extras after i signed up seemed like a money grab. That all should be included or discussed before any payment is made.
The contact us button does nothing, the upgrade button does not work, it took me 2 day to figure how to upgrade, had to use a cellphone. I hope the rest of the service works
This platform is trying to nickel and dime folks. Do better. These providers aren't cheap, so the charge just to connect should be reasonable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.