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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The site says there are over 200 people before I sign up. I paid for the month and got four people in my zip code after being told over 200. It has been a waste of my time.
I was looking for a dog walker in my area, and happened upon care.com. The site walked me through a process to find out what I needed, help me create a listing, and then showed me some people in the area that might be a good fit. So far, so good.
Then it told me that with the limited (free) membership, I could post listings and see who responded, but I would get all this other nifty stuff if I upgraded. I had no ongoing need, I just wanted to find someone in my area who could walk my dog - so I stayed with the limited membership.
I had a response the next day, and logged in to care.com to check it out. That's when I realized that they literally meant "see who responded." I could see her name, but not any of the information she had written in her "application." I had assumed that "see who responded" also included "see their response."
In order to view that, I needed to upgrade to a premium members. The cheapest options was one month for $38.95 (that automatically auto-renews). That's a lot to email one person. But I feel guilty not responding, so I'm torn between "it's ridiculous to spend $40 to see someone's response when you expected you could do it for free," and "wow, it would be really rude to just completely ignore her - which is the only thing I can do without paying."
I feel completely misled, and hate leaving someone in the lurch. Still haven't decided what to do - but the thought of rewarding this company for their "bait and switch" tactics really doesn't sit well with me.
Back button should take you back to what you were previously doing, not necessarily back a full page
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I didn't realize I not only had to pay a website to find care, but I have to upgrade additional for background checks and such, on top of finding good care, on top of only needing this temporarily! Why do you need $13 a month? Why do you need all this extra cash when you are already getting $13 a month! It's stealing, and not everyone can afford this crap! Taking advantage of parents who need reliable and safe care, and your guarantee costs extra! It's disgusting, and if I wasn't desperate I would have already ended this.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Screwing me right after I sign up, you must be kidding me
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I had many issues with trying to pay for my membership. There is no direct contact with support. The help section does not quickly help. Now I just want to be left alone, and try to find someone who will be able to help. It is an expensive service for not being easy to use.
Thank You,
Cat
Hi Catherine, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV- when you message.
Everytime I want to get to a new page I get a new pop-up. The filters do not include "house manager". The site is not very user friendly and I am disappointed that I spent the money to get this premium option.
Limiting the number of requests I can send out in a 24 hour period when I need someone by Wednesday will result in a request for a refund if I don't get sufficient responses
Clunky website... too hard trying to figure out how to describe our needs...
So far so good. Now I have to find a housekeeper. I only want someone to come in once a month.
I could not get my payment to go through on any browser. I had to use my phone. Then I could not log in at all on IE or Brave.
Cant find my favorites and can't change my hometown
A little confusing and difficult to get the information I want
I wanted to pay monthly and you took all the money tonight. Now I have no money!
Tricky pricing, complete the listing then ask for money then ask to complete the listing again.
Billing options are misleading until you've actually made your choice and submitted payment. Background checks should be available in single month increments. What if I find my caregiver quickly?
First contact…it's a little confusing. Not sure what I'm signing up for and suspicious of the many options offered for extra monthly fees.
Requirements I don't have checked are showing on the job listing. Went to ask for help and chat feature does not work.
I'm looking for a caregiver that is experienced with Parkinson's Disease care. Hopefully, I will have the ability to find one that will be a great addition to give a positive experience for my husband.
So far, you are making it easy for me to look for the right person.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.