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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Very poor customer service.
I suspect that profiles are a scam! 100 % response rate was not the case at all.
Hourly rates were double what was quoted when candidates finally responded.
Tried cancelling the contract on the website and was unable to do so. There was a bug on their website that would not allow you to cancel. Very unprofessional and very deceptive and misleading.
It is unclear if care.com is a free site or if I have to pay the premium subscription to connect to caregivers. It should be clearer on the site.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
The site held my hand with setup and discovering help in my area.
Hi Jan!
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
I've only been on web site one time to book. Booking was smooth and easy. Hopefully will find someone who meets our needs.
Hi Kay!
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
No phone to contact and confused why they had me pay for membership if i am trying to hire someone and no tab buttons to try to hire them.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001830 when you message.
It took me 1 hr to try to pay premium on website. Had to download app instead. Really bad experience.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001831 when you message.
Read and respond to your email. 48 hours for customer service? Already regret going premium. So many glitches on app, almost unusable.
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-001833 in your response.
This site gives me a toehold to begin helping my wife
That’s so great to hear you love your experience with the site! Thanks for sharing!
Your website is deceiving. I signed up for a premium membership, which gave the impression there were options for background checks. But then the "option" was to pay $20 or $65 for checks (which I didn't find out until AFTER my card was charged). Then when I tried to go back to dig deeper on what the membership included, I couldn't get back. And then also lost my opportunity to take advantage of the $20 unlimited checks.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001835 with your message.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the upgrade process. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001837 when you message.
Very easy to navigate and very easy to follow the prompts of assistance. So helpful.
That’s so great to hear you love your experience with the app! Thanks for sharing!
So far it seems like it might be helpful but I can't get tge payments to go through.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Easy to use except can't figure out why you don't like my picture, but I'll try again.
That’s so great to hear you love your experience with the site! Thanks for sharing! If you need help with your picture please message me or visit our Help Center! We'd be happy to assist you.
Seems quite straight forward. I found the add-on options to be confusing & slightly miss leading.
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I've paid for a premium account, I've been trying to edit my job post and it's not letting me. Support hasn't helped either.
Thank you for your feedback and I'm so sorry to hear that you are having trouble with edits and haven't received the help you needed. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001846 when you message.
This type of site should not nickel and dime a member. You should include a background check and other character assessments. When a person is looking for someone who will enter their home, the people represented by Care.com should do this leg work.
We appreciate your review. We'll be sure to share your feedback with our management team. If you have any questions on the site or your account, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001848 with your message.
Don't like having to pay in order to message back and forth with applicants.
Took 2 wks to figure out your srvc, totally unable to reach a "person" for help, your help system is the pits.
We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001856 in your response.
Asks for rating before actually using site to give ratingnbased on ACTUAL experince with site...,. NOT HOW IT SHOULD BE!
Thank you for your feedback on your experience so far. If any questions pop up, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number_____________ with your message.
Very difficult to use and upcharging feels like airline fees. Sad that the most vulnerable of communities (usually obtaining ssi and lack care) of all have to pay such a high amount to seek help!
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001823 when you message.