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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Website repeatedly would not let me search outside of the zip code in my profile.
Not recommending this site to anyone again. However, im in a jam and will use it this time, but never again.
I can never find someone, the price is too high, and your promo codes are never redeemed like it is supposed to be. I can't change my address to find better recommendations.
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-001784 in your response.
I didn't realize I have to "upgrade" to even see the applicants email... would have appreciated the full disclosure before setting up the account. But, nevertheless, it is a helpful site... I hope.
I'm getting an error every time I try to upgrade. I contacted you via email and never heard back. It's now turned into a 505 error. I need to contact sitters.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001787 when you message.
ON THE PAGE WHERE I SELECTED THE PLAN, IT SAID "FULLY REFUNDABLE." ON THE PAGE WHERE I WAS CHARGED IT SAID THE PAYMENT WAS NON REFUNDABLE. I WAS NOT HAPPY ABOUT THE CHANGE IN POLICY.
I know you are a paid service... and i don't mind paying for it. Until none of your people accept my request for service... I paid for a month in order to get care for 2 days. And everyone I contacted turned me down... THERE IS NO 'SERVICE PROVIDED' by ur company and I want my monthly fee refunded becus your company did NOT provide the services rendered as stated *providing a care provider"
So just refund my monthly fee since you did not fulfil your part of the agreement
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I tried messaging Carecomm, a couple of times, but I didn't get any answers. I wish someone would reply, so I can move on with my membership.
Thanks
Very pleased with the quality and number of qualified caregivers.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
Issues with website - freezing or pages not flowing properly; difficult to go back
In attempting to sign up for membership I experienced a technical error. After clicking 'Return to previous page' it instead took me back to the home dashboard.
I'm sorry to hear you received an error message when trying to use the site. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-001797 in your response along with a screen shot of the error message received.
Just starting out with Care.com. I would be happy to rate after some time on the site.
I came back on your site after my subscription expired. I have not yet renewed my subscription and I have a number of applicants sending me messages for a job that I closed months ago. Did my job get reposted reactivated somehow? It's confusing.
I selected "just browsing" when I first came to care.com but it still made me fill out everything and automatically created a job posting for me. Also, what a shady business- no transparency from the beginning that you'll have to upgrade to message providers. I have signed up for 1 month of the service and then will cancel asap - don't want anything to do with your business.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001804 with your message.
I tried to pay for premium and got an error page that told me "Don't Cry." Not helpful.
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-001805 in your response.
When signing up for a premium membership, I used the code BEST10 for a 10% discount. In my email I had a number of promotional codes for 20% off so I was trying them out to see if they worked. On the third attempt, when I hit enter instead of giving me an error, it instead checked me out with no promo code (including the 10% off).
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-001807 in your response.
Caregivers advertise are ALWAYS unavailable and need to be updated to that!
Caregivers dont have enough of reviews or background info
Payment is high and should not be monthly
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001811 when you message.
I am hoping to find help for my Mother, we'll see!
Thanks so much for the great review! I wish you luck in your caregiver search!
It is impossible to email customer service. Our photo was flagged clearly by a bot and doesn't violate policies. There is no way to filter for covid vaccine status. Please have someone from customer service contact us.
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-001817 in your response.
Not enough upfront. To much opportunistic selling that takes extra time and energy I don't have because I should be looking for help.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Very difficult to negative & not clearly understanding
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001821 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd be happy to assist you with your search issues, if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001783 with your message.