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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Loading a picture is more challenging than it should be
It will not search for senior caregivers. Continues to give error message w/link to retry and same thing. Joined today and still unable to search for senior caregivers. I have changed the search field from nannies and when its changed to senior caregivers and click search, i get the same message.
I am sorry to hear you are having trouble with your search for Senior caregivers. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001909 with your message.
It is very frustrating. It should be clear in advance that I cannot do anything without paying money. It should be clear that all of my info is going to be made public unless I opt out (which I did, of course)
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. If you have any questions on how the account works we are happy to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001908 when you message.
You kept asking for the expiration date on my credit card and I put in exactly as it appears on my card and you rejected it each time
Hello Nina, I am sorry you were having trouble with your credit card. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001907 with your message.
There is no way to call and connect directly to your Customer Care team. Also, your paywall site doesn't support/allow for a user to log-in using a VPN service, which is a major issue for any user connecting from a public WiFi hotspot!
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001906 with your message.
Not sure yet... i hope it was worth it to pay for a subscription. If it wasn't i will be very unhappy
Hello Linda, Thank you for your membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001904 with your message.
I am still learning this computer online experience. Requires some time to get use to each program set up.
Hello Joan, Thank you for your feedback. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number EV-001882 with your message.
I was surprised I had to pay for tor the motor vehicle check.
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
It slyly adds a 20$ charge for some sort of check service. Obviously intentional.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001861 with your message.
I thought I upgraded to premium on 4/8 but it does not show this in my account.
Hello Kris, I am sorry you had trouble upgrading. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001860 with your message.
I can't edit my job description. The page freezes.
Hello Helen, I am sorry you had trouble editing your job description We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001762 with your message.
I feel that you website is dishonest in signing me up, getting the job I need entered but then forcing me to pay an excessive amount of money to communicate with potential caregivers. I would not use or recommend your site to anyone for that reason.
I am sorry to hear your feedback and have noted it for our management team to review. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Keep getting technical area, won't let me search for sitters in my area. My previous zipcode seems to be stuck.
Hi Julia!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002066 when you message.
Easy to navigate. Helpful tools to identify a person who might fit your need.
Awesome! Thank you for your feedback!
So far my experience is good. I will rate further as I gain more experience with the site.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001769 when you message.
I cannot edit my job posting. Also I am trying to chat with someone to remedy this & it's impossible. I JUST signed up & paid for a membership. This is frustrating.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001773 with your message.
None of my messages are getting sent to any of the candidates for my job.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001775 with your message.
Took a really long time to sign up fir this position, and it wouldn't let me list the times that I need someone.
You forced me to upgrade. There wasn't any way around it. Very discouraged if this is how you treat a first time user.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001779 with your message.
Receiving a lot of errors and technical issues signing up
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephen, Thank you for your feedback and membership. I am sorry you had trouble uploading your photo. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001910 with your message.