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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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You just billed me today and the next bill is due tomorrow?
Pricing and services were unclear up front, but otherwise I am happy with the experience.
It should be free to hire a sitter. Yall should make money off Arthur service fees. Parents should be able to freely and safely find sitters
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Not enough assistance--not understanding this whole concept. Doing all online because just when I subscribed to 1 month, up came all these other things. I signed up for 1 month because I want to see if your service will be a good thing or not. I'm considering this sign up as my trial even though it's costing me appprox. $40.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Still feeling unsure how this whole system will work for me. Hope to rate hire as I go thru the steps to find the perfect caregiver!
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Seems like a great way to find a nanny! I'm excited to see who applies.
From an earlier time I found a GREAT care giver and she is now injured and can't come for about 3 more months. Hopefully I can find another one who is just as good as she was. Hope she can come back when she is recovered enough to care for my mother..
It has been difficult to navigate and post. Caregivers do not respond to queries.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Excellent I really appreciate the work they have done on the site. It looks wonderful and is easy to use.
I am enjoying this site so far. I'm going to contact a few people today!
The criminal checks should be included with the subscription automatically
SCAM! Referrals to our child care center were a scam. Must pay an annual fee & then $50 upfront for each parent referral which they assure you are legit. Spent over $500 for their "screened/valid referrals" not one parent referral has come in to tour or returned calls. Refused to refund annual fee.
I guess one more bad review won't make a difference. I would be embarrassed to work for a company that has such bad ratings and is considered to be scamming people. Also can't get in touch with management.
Check out their reviews on https://www.trustpilot.com/review/care.com
This was my email to Care.com company representative when I was told they couldn't help me:
One more bit of info as you asked ME for suggestions to HELP make your company better.
After I blast you with horrible reviews on social media, my last bit of helpful info for your company is to calculate the lost revenue of how many clients dont sign with you in contrast with refunding the rest of my annual fee. I have run businesses for close to 30 years and its much better to part ways amicable when services are not up to par than to create an enemy who will bad mouth. Im very active in many day care groups and child care council and community groups. Pass this along to your management. If it reaches a true manager who is responsible for bottom line earnings, Im sure they would agree.
Got an account to recruit & find childcare help. Tried to cancel my membership BUT COULD NOT. There was a glitch on their site, so I could not cancel my account & they kept charging me. However there was LITERALLY no way to contact them for help. NO email, phone number or contact info. When I tried going through their "Help" link, it kept telling me to log-in but I was already logged in! Just beware if you're trying to do a "recruitment" account, you will be frustrated and angry.
Confusing
Having problems with getting into my account
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I must want to see who applied for house cleaning. I thought this site had a free option
It's hard to log in and log out when you have both a care account and a caregiver account
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I've never used this service before and there's no tutorial on how to do it. The only thing on this site that's easy to do is spend more money. I've messaged a potential pet sitter. I'm assuming I need to hear back from her before hiring but, other than a message button, there's only a 'pay now'' button.
If she responds, I hope it will be soon and that I'll be alerted. This is an urgent request.
I was posting a job. After writing the job description, the text disappeared.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018926 when you message.
I've only recently started. So far it's easy to navigate. Hope to find great care providers on the site.
Seems like a scam. I wanted to sign up for a basic membership and the total went from $65 to $! 80. They said it was add ons but I clicked no to every single one of them. They gave me a refund unwillingly.
I have reached out to this member for help, but have not heard back. If additional help is needed please go to https://help.care.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-018921 with your message.