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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Initially care.com looks great. It assures several types of pre-screening and background checks on caregivers, and the site offers photos and detailed profile information and price range on caregivers. It is only after you create an account and want to reach out to a potential caregiver that met your criteria, that you find you must upgrade in order to contact anyone. When you go to upgrade, the prices listed are confusing as they show a per month cost for monthly or quarterly or annual that seems to go up if you select a longer period. When you get to checkout, it was more expensive than I thought based on the prices listed, but the info was clearer, and I made my selection. But then I was led to a page that tried to upsell me to pay for background checks I thought I was paying for in the first place. I wanted to call the company to get clarification in the first place before upgrading, but there is no "contact us" phone number. I immediately cancelled and instead of voiding the order it said I was now a basic member that would have premium benefits for the next 3 months. I will have to call my bank to see if I can stop payment. This feels like a scam taking advantage of people who are exhausted from trying to meet the increasing needs of loved ones who need care. Very disappointed and now it will take even more of my time to rectify.
The ease in using the website is definitely a plus.
Things moving along quickly also a definite plus.
Hi Darlene!
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I am concerned that there won't be enough applicants, but I love the website so far
Hi Sharon!
Thank you for your feedback! If you are needing any assistance or have questions, please PM me on Facebook or visit our Help Center. We'd be happy to assist you!
I have been trying to create a profile to get nanny help. Care.com keeps saying it has an error, and my detailed description has now disappeared. Also, please stop upselling services, if you would like to sell a premium membership - include all the features!
Hi Madan!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002145 when you message.
Too soon to say, just went in and submitted request for a babysitter for a special needs child, not sure if process was completed or how I will know if someone reaches out. I was shown the special needs option by a friend but that format did not appear tonight, so not sure if we'll get any offers for help.
Hi Mack!
Thank you for your feedback! If you are needing any assistance or have questions, please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002144 when you message.
Not much room for a description but otherwise fine.
Hi Sonya,
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Easy to use so far, and I am really pleased with the amount of caregivers available in or around my area. I also appreciate the information provided on each person and how simple it was to find applicants.
Hi Elena!
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the site!
So far I've paid and sent a cpl messages. Stat tuned
Hi Heather!
Thank you for your feedback! If you have any questions or need assistance, please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002140 when you message.
So far, I am very happy with it. It is easy to use other than one problem I've had with editing. My post says that I am requiring a caregiver to have a college degree and I am not requiring that. Even though the box is unchecked when I edit, I am still seeing it on my post.
Hi Tina!
Thank you for your feedback! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002139 when you message.
I found the sign up misleading and when there was a problem with my application I got stuck with no guidance about what was wrong/incomplete
Hi Mark,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002130 when you message.
I like the site however there aren't many people looking for employment around here I guess. So far only 1 applicant?
Hi Alan!
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002129 in your response along with a screen shot of the error message received.
First time using, like the site, so far. Still finding my way in getting extra help. I am having trouble signing into site, it will not recognize my email.
Hi Catherine!
Thank you for your feedback! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV002126when you message.
You charge way too much before anyone even acceptd the job, why you should get paid as much as you charge is beyond me, I will try and locate a manicurist any way it goes but at your prices, I could put an add in the paper.
Hi Vernita!
Thank you for your feedback. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Fine, easy to set up and easy to find people to do whatever
Hi Michael!
Thank you for your review! We are so glad to hear you are having an easy time using the site!
Kept getting errors when trying to edit job posting
Hi Mary!
I'm sorry to hear you received an error message when trying to use the site. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002115 in your response along with a screen shot of the error message received.
Quick to make a posting and see caregivers. I like that I didn't have to pay the entire amount in advance just to see caregivers, unlike Wag.
Hi Cooper!
Thank you for your awesome review! I hope you are able to find the caregiver you are looking for.
Just used it once when I lived near DC. It was great!
Hi Heather!
Thank you for your feedback! I'm glad to hear you have had success with the site!
I always have a hard time with on line stuff... but I'm getting better!
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002108 when you message.
I had a account with Care.com since July 2021 I recently paid for the member ship on April 2022 I left a review wasnt a good one an they deleted my account 10mins later on the member ship part it states that they dont do refund an you have to pay full amount or you can cancel at anytime but will still be charged till end of member shipI HAVE EMAILED THEM MANYTIMES ASKING IF THEY WILL REFUND MY MOENY DUE TO THEY DELETED MY ACCOUNT 10MINS AFTER I PAID MEMBER SHIP NO RESPONDS FOR 3 DAYS THERE IS NO PHONE NUMBER TO CALL JUST EMAIL BE VERY CARE FULL IF THEY DONT HAVE A CUSTOMER SERIVVE NUMBER I WOULDNT TRUST 3 TIME THIS HAS HAPPENED I MIGHT NOT SEE MY MONEY AGAIN
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002106 with your message.
Has been easy to use and responds quickly. Had some difficulty with a couple of messages that didn't go through.
Hi Stephanie!
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002103 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Viveka!
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-002171 in your response.