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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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App search has a bug. You're not able to search for zip codes outside of your current one and while it says that you can search by city, the keyboard doesn't appear.
I would like to find a job in senior care and can't seem to change it from looking for help to offering help to seniors.
Hi Brandie!
Thank you for reaching out. I'm sorry to hear you are having trouble! It sounds like you are enrolled in the wrong kind of account! Please PM me on Facebook with your name, email and city/state listed on the account. I'd be happy to assist you in enrolling in the correct account type.
I am very optimistic but yet hesitate on a new service.
Hi Carol!
Thank you for your feedback! If you are needing any assistance, please PM me on Facebook or visit our Help Center! We'd be happy to assist you with any questions you may have. :)
I am brand new looking for hoisekeeper - it took me to pay a FEE - i chose cheapest one i could - $10/mo... took out WHOLE YEAR +... dumped me
Hi Debra!
I'm very sorry to hear your feedback. In order to message with potential housekeepers, you are required to be a premium member. Before you purchase your plan it does prompt you the plan is billed up front. If you have any questions or need assistance, please PM me on Facebook. I'd be happy to help you.
Doesn't give enough information about the company or the people that I might hire.
Hi Dixie!
Thank you for your feedback! While Care.com offers many great tools to help make connections and communication easier between families and caregivers, we are not an agency. Care.com is an online marketplace where families looking for care can connect with caregivers. This means we can’t find and place a caregiver with you or help with hiring.
We provide a comprehensive self-service solution for your family care needs, including:
Searching caregiver profiles and limiting the results to specific requirements.
Posting Jobs with your care needs and requirements so interested caregivers can apply.
Our Premium subscription offers you the ability to:
Send direct messages to potential candidates
Run additional background checks
Access recommendations from previous families
Pay caregivers you’ve hired securely
If you have any further questions or concerns, please visit our Help page for more details.
Can't upload any photos everyone I choses is denied I need to update my account information but I also don't want to put my personal address and phone number information on my account for others to see but it won't let me skip it been trying to update and change my password for the past 2 hours it's not sending me the email I'm logged in on my cell phone but I can't login on my laptop nor the app from Google Play
Hi Shelbeann!
Thank you for your feedback! I'm sorry to hear you are having trouble with the site! Please PM me on Facebook with the full name, email and city/state listed on the site as well as provide the reference number REV-002079 in the message. I'd be happy to help you!
I did not realize from initial viewing that most housekeepers expect to work 20 or more hours a week. I only need a few hours, I have a disability and cannot do all of the housework well. I just signed u[ but would like to cancel as this is not what I need.
Hi Eileen!
Thank you for your feedback. You are able to list within your job you are only needing a few hours of help! If you need any help editing your job description or managing your account, please PM me on Facebook with your full name, email and city/state as well as with the reference number REV-002076.
$#*!ty website, like really $#*!ty, get a different website designer, because this is impossible to navigate and suggests babysitters when that's not even what I need.
Hi Michael!
Thank you for your feedback. I'm sorry to hear your are having trouble with the site. If you are needing any help navigating the site or your account, please PM me on Facebook with your name, email and city/state listed on the account. I'd be happy to review your account with you! Please also provide the reference number REV-002077.
Seems there are a lot of additional charges to get the full benefit, not mentioned up front…
Happy to see a large pool of candidates.
Hi Kathy,
Thank you for your feedback. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
At first it seemed good. I filled out the various questions and was presented a list of senior care givers. I took a premium subscription. Foolishly, I was duped into thinking an email would be sent to these people I reviewed and selected. Obviously, I do not understand how this website works! Nor is it explained. You falsely lead people into a relationship with Care.com. I am SO disappointed.
Hi Joanna!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002065 when you message.
I'm disappointed, that I paid so much for a premium account and there is no supply of babysitters.
Hi Patrick!
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002064 in your response along with a screen shot of the error message received.
It was hard to figure out the cost. I like the provider summaries.
We appreciate your review. We'll be sure to share your feedback with our management team.
The hidden fees are not cool. Very upsetting so see such a crazy agressive fee structure. Horrible!
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
You are just like the rest of the for profit websites. You charge for a service AND then you try to tack on a charge for things that should be INCLUDED in the service. I will use you for as long as I need you and then I will not.
Hi Brandon,
Thank you for our feedback. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I would like to be able to speak with a human. I'm not sure if I can contact the sort list of Caregivers that I already chose. I am open to a variety of times but my profile only lets me list a limited number of possibilities. Am I able to contact My short list?
Hi Nancy!
Thank you for reaching out! You do have the option to message potential caregivers you are looking to hire by using the message feature in a premium membership. If you are needing assistance with your account, please PM me on Facebook or DM me on Twitter with the reference number REV-002040. You are also able to chat with us using the feature on the Help Center!
Like i've not clue what the process is... there are no FAQs... is payment made through this site? Do I pay directly? Will my dad be able to call the person we hire or do all transactions have to go through this site? Soo many questions and i'm just going in blind -- and paying a fair amount of money to do that.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002037 with your message.
I would highly recommend visit our Help Center at https://help.care.com/ for more information.
So many pop ups and attempts to take additional money.
Hi Doug!
We appreciate your review. We'll be sure to share your feedback with our management team.
I can't seem to find a way to sort by type of care, e.g., spot babysitting.
Hi Paul!
Thank you for your feedback!
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002021 with your message.
Failed to send a message from the website after upgrading. Had to use the phone app
Hi Arun!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002022 when you message.
The cost is high for the services provided. Everything is an add-on expense.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jayme!
Thank you for your feedback. Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002099 when you message.