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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Very frustrating. I didn't want to pay for premiunm membershikp; I just wanted to find a caregiver. I wont be renewing that's for sure. I'm alreadyh havi ng to pay out of pocket. I don't need added expenses.
I click on the link for FAQs for Families in the app and it just says Safety Center in the top left. I also am just looking for something that states, find caregiver, get background check, hire sitter, sitting happens, parents pay sitter thru care.com or something like that. Just a general overview.
Hello Melissa, Thank you for your feedback and membership. I am sorry you had trouble with the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002235 with your message.
Terrible structure it should definitely not be over 15 dollars a month when the options are limited no one is available when I need them to be.
Hello Marcus, Thank you for your feedback. Care.com tries to keep fees reasonable to allow Caregivers and families to connect. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002232 with your message.
No one is available for the times that I need, not many to choose from. Just not a good experience.
I was charged more than the subscription fee listed.
Hello Laura, I am sorry you had trouble with billing. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002231 with your message.
Felt tricked. Not sure how anyone can use the basic membership. Then felt nickel-and-dimed for each add-on. Just not a great experience so far.
Hello Mariaelena, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002229 with your message.
Hello Robert, I am sorry you are having trouble messaging. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002227 with your message.
Difficult to use. I was confused about the upgrade. I paid once and then had to pay again to communicate with anyone who responded to my Post? So, is that correct... to pay twice?
Hello Christine, Thank you for your feedback and membership. I am sorry you had trouble with your account and billing. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002228 with your message.
Easy and intuitive to use; however, too many random add-ons to up the price.
Hello Alex, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002223 with your message.
Thank you,
Care.com Member Care Team
I have been duplicate charged for some reason. Already annoyed
Hello Marissa, I am sorry you are having trouble with billing. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002224 with your message.
Just signed up. Not much to go on yet. But, ok so far.
Hello Joanne, Thank you for your membership. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002212 with your message.
Good concept but very expensive. Extra charges for everything. Used to be a lot more background checked and verified sitters and now lots of incomplete profiles. Definitely not the same sight it was a few years ago. Very disappointing.
Hello Kimberley, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002211 when you message.
Upfront charges. We shall see if it is worth it in help finding the right person.
Hello Jessica, Thank you for your feedback and membership. I am sorry for the confusion regarding your billing. Care.com does try to make our billing process as clear as possible. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002205 with your message.
I am trying to look for a job, not hire for a job posted in 2013.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002201 with your message.
I am trying to send messages but errors message comes up and I'm unable to send. I also wrote a job description but it wouldn't post.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV- 002200 when you message.
So far ok, I am looking forward to using your services
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team! If any questions pop up, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number 002192 with your message.
Payment totals were unclear before credit card information was asked for. I'm willing to go with what I paid for, but that's a little sketchy by design. A final button to accept payments when the grand total is given would be appreciated, and a better business practice.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. I will note your feedback on the upgrade experience. If any questions pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number 002189 when you message.
I had no idea the taxes or system that we would end up paying was going to be an additional expense, and I had already paid for a subscription and realized this is too much money for a nanny. We'll figure it out o within the family for this price.
I'm so sorry to hear that you didn't have a positive experience with the site. If you want to reach out, through our Help Center contact us link at help.care.com or Facebook Messenger we are happy to try to help. Please include Reference Number REV-002186 when you message.
Why it only sent it to 5 people out of all the options?
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number 002182 with your message.
Highway robbery forced to pay high fee and still pay for additional services
Hi Denise!
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
OK, but it takes time, and I haven't had any experience getting a care taker yet.
Hi Daniel,
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vicki, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-002244 with your message.