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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Too many decisions to make with no guarantee or much help
Absolutely terrible. Impossible to navigate and message service doesn't work. I have been a member for less than an hour and am about ready to quit.
Hi Barbara!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002306 when you message.
So far it's been easy to navigate. In 30 minutes was able to fill out all the information and contact 3 potential caregivers.
Hi Matthew!
Thank you for your wonderful review! I wish you luck in your search for a caregiver!
The only providers I was offered were all "unable to be messaged" How does that help me?
Hi Kathleen,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002303 when you message.
Care.com uses deceptive and annoying tactics. I can't take anything at face value on care.com
Hi Timothy,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002300 when you message.
Too danged many questions... We needed help this morning... it feels like this very well may take weeks at this point. I recognize Care.com trying to monetize this program. But the automation is... not personal
Hi James,
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-002301 in your response.
Hi Ellen,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002297 when you message.
Besides my job posting before I was ready for it to post my experience has been great.
Hi Erica!
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
It took several emails over several days to your care team to be able to upgrade.
Very time consuming and frustrating to set up an account.
Hi Lucille,
Thank you for oyur feedback. I am very sorry to hear you had trouble. If you are needing any further assistance, please PM me on Facebook or visit our Help Center.
Expensive and so far a lot of nickel and dime add-ons to something I already don't have much extra money to pay for.
Hello Lucy, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002273 with your message.
This is a really easy, but we know the hard part is Cancelling Your Service. You don't make it easy and that frustrates me because I think that is trying to be sneaky with your customer by trying to earn an EXTRA month when they want the service to end. I have experience this with your Website in the past. I am back but I am reluctant because of the Cancelling Feature. Hopefully the cancelling, when it's time, goes better this time.
Thank you
Carmela
Hello Carmela, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-002271.
Had to fill out information twice before it accepted.
Hello Donna, We appreciate the four star review, thanks! I will be sure to share your valued feedback with our product team.
Not happy that I have to pay a year in advance before even trying the site.
I am sorry for the confusion regarding your billing. Care.com does try to make our billing process as clear as possible. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002264 with your message.
Navigating the website on chrome has not been working. I upgraded my account to message, but it still ask me to upgrade before I can message.
Hello Lee, Thank you for your feedback and membership. I am sorry you had trouble with the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002262 with your message.
I would have liked to have known upfront that I had to pay before connecting with caregivers.
Hello Hannah, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number -REV-002260 with your message.
I am totally confused. Do I pay Care.com monthly as well as the housekeeper?
Hello Gail, I am sorry you are having trouble. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002261 with your message.
The automated questions are messed up. I can't make my own edits because the numbers, addresses, and cities are completely wrong. I was never asked these questions in the first place.
Hello Chris, Thank you for your feedback and membership. I am sorry you had trouble with the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002257 with your message.
So many add ons. Why not just offer a flat rate. Why would ANYONE pay for views?
Hello Carissa, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number -REV-002255 with your message.
I had a caregiver profile with over 6 five-star reviews. I had been using the account for 5 years. I worked for about 9 different families using this account. Then one day, care.com decided to just randomly delete my account. All those reviews and years of building my professional profile just thrown down the drain! They couldn't even recover it. I was told that I would have to start again from scratch. They basically just threw my career away. Luckily I'm working with a family currently. But I have no idea how I'm going to locate my next job. They need to stop deleting accounts when ever they please like it's nothing. The same thing happened to my sister… use a different caregiver site. Sittercity isn't bad.
Hello Courtney, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002256 when you message.
I tried to pay for 12 months and the purchase icon did not work.:-)
Hello Shirley, I am sorry you had trouble paying. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002248 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002312 when you message.