On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I didn't know that there was a subscription fee -- it would be nice if that were clear from the outset.
Can subscribe to upgrade and cannot contact any babysitter once you subscribe to the website
Hello Meryl, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-002422 with your message.
Any way to get to the list of favorites is hidden most of the time. It takes convoluted clicking around to even find it. You assume that the billing address zip is where someone needs service where many people don't live near their parents... just for a few things I notice right off. It would be helpful to allow a search for key words, too - either in description or otherwise, like a way to ask to only see people with CV-19 vax for example. Or how about allowing us to screen out people who are not currently available? Why make us click individually on those people to see their availability only to find it's nil?
Hello Emily, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002408 when you message.
Lots of expensive additions that should be standard in an already expensive plan.
Hello Cindy, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002406 with your message.
Just starting, not much to rate yet, but so far good
Thank you for your membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002405 with your message.
Errors every time you want to click something, alerts blocking buttons, can't finish my tasks
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002403 when you message.
It was so difficult to purchase the membership on my phone that I had to do it on my laptop instead. Website needs to be more friendly for mobile devices.
Hello Cassie, Thank you for your feedback and membership. I am sorry you had trouble with the App. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002392 with your message. Since our Mobile App is updated regularly, if you are having issues on the App you will want to be sure that you are using the latest operating system for your mobile device; deleting and completely reinstalling the latest version of the App can also help.
It's glitchy and doesn't work well. Old messages pop up as new, new ones don't come up on time, then they disappear all together. It's very weird.
Hello Kristina, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002389 when you message.
So far, I have had no luck finding anyone. The website is easy to use, however.
Hi Louella,
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002388 in your response along with a screen shot of the error message received.
Why does it think my e-mail on cox is profanity, and would let me post
Hi Elizabeth,
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002386 when you message.
I am in search for care fast and trustworthy. I came to site because of advertising. I found people I think are qualified but have to pay premium to send message. I wish you could send job post to them and if they thumb up or down. You know to pay and not waste resources on nothing
Hi Michael,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Too expensive for users who need a one time service
Hi Andrew,
Thank you for your feedback. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002379 with your message.
They advertise a monthly rate, but bill you for a year - misleading
Hi Ron,
I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-002373 when you message.
Feels like a bait and switch. I paid to contact providers who are listed as available only to find out that they're not actually in town or available for several weeks or months.
Hi Kim,
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002352 in your response along with a screen shot of the error message received.
Am very old as are most people sseeking Long term health care. Your website led me almost dierectly to Home Pay and signing up for a mydrid of services.
Hi Jane,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002346 with your message.
I had extreme trouble signing up because of some blocking of the credit card but was unable to reach anyone at Care.com. Other than for them to offer me a saily substription at outrageous rates which I had to decline over and over. Then the site attempted to extort another $200 out of me if I clicked the worng button, God knows, no one over there assists a client! Finally I used a different card that you hadnt already blocked and I have paid a one year subscription just to see the applicants, which is what I bargained for. At least that part of it has gone smoothly.
Hi Patricia!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002336 when you message.
The search feature could use some updating. Also, being able to search for cgs by the dates that they are available would be beneficial
Hi Annette,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002333 when you message.
You ask for too much information, (Birthdate) Also, I just want on month. I only need one cat sitter, that's all.
Hi Gary,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002324 when you message.
Challenging to find in home daycare for my first try.
Hi Bridgette,
I'm sorry to hear you are having trouble. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002323 in your response along with a screen shot of the error message received.
Only ok so far. Should have more flexibility with Job descriptions and posting options. Character count limit is too restrictive.
Hi Eric,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002316 when you message.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karla, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002434 with your message.