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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Im currently surfing back to check what I was charged. It went from $130 to $240 with one click
Thought it was free but couldn't see applications without paying. Working to learn how to compare applicants. Lots of good info too
Hello Maggie, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002505 with your message.
Hello Lance, I am sorry you had trouble with your subscription. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002501 with your message.
Just not sure and wonder about cancelling membership charges?//
Hello Christine, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002498 with your message.
It errored out on my after I agreed to spend the extra $20/month for additional info on a caregiver.
Hello Jennifer, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002495 when you message.
Lots and lots of hidden fees... process contradicts with initial ad pitch.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002492 when you message.
Your lack of instruction about how to use the site are pretty absent. It takes too long to try to understand what the heck you want, Except, of course, that you want money for what ever it is you do.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002482 with your message.
Care.com does not explain up front how they operate. You cannot contact any caregivers until you join and it is unclear as to whether I need to run my own background check.
I am sorry to hear your feedback on your experience. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002478 with your message.
Awful, no one responds, most caregivers have been off for over a month.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002475 with your message.
Would have liked a phone number so can ask questions as not sure what I am doing things correctly.
Thank you for your feedback. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002470 with your message.
Just signed up today. Still navigating through the interface.
Thank you for your feedback and if any questions pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002471 when you message.
I created an account and logged in, but something went wrong and I was never able to log in again. I tried to reach out to customer support multiple times. Via email correspondence they basically explained that I did something wrong, and now will never reset my password. I had to create another account, and purchase another membership. I hope you enjoy being paid twice. I will make sure and mention the nearly non-existent customer service to anyone who asks about my experience.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002468 with your message.
It is being my first contact with care.com and for the moment, everything is OK
Thank you for your feedback. If any questions pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002465 when you message.
I would have liked to see the posting before it was posted for formatting. The rate is pretty high.
Hello Charlene, Thank you for your feedback. Care.com tries to keep fees reasonable to allow Caregivers and families to connect. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002463 with your message.
Non user friendly and noone on phone to help is very bad.
Hello Steve, As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002460 with your message.
This was easy to set up and I love how I can see profiles and message potential sitters. I'm looking forward to using this platform over the next few months.
Thank you for your membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number ----REV-002453 with your message.
I cannot update my job posting, the scroll button within the Job Posting isn't easy to access, I cannot easily click on reviews for other caregivers (at least not in the free version).
Hello Christina, Thank you for your feedback and membership. I am sorry you had trouble with the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002448 with your message.
Wouldn't accept my credit card and had to use another one; didn't work properly on second one and had to do it again; expensive
Hell0 Michelle, I am sorry you were having trouble with your credit card. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002439 with your message.
I have found 2 great nanny position s in years past, lifelong friends.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
The rates are very confusing and there should be a better explanation of what you get for the monthly charges.
Hello Sheryl, I am sorry you found the rates confusing. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002436 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thom, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. And had trouble with your payment. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002506 when you message.