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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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So far so good. No hires yet - just getting started. Your site was recommended to me by hospice and palliative care nurse.
Still trying to get a phone number or contact
Hope it works
Hi Trina,
Thank you for your feedback! I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-002579 in your response.
What happened to my short list I took forever to put together? Once I paid they disappeared!
Hi Priscilla,
Thank you for reaching out! Have you gone to your favorites list? Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-002573 in your response.
Don't really appreciate the bait and switch with requiring an "upgrade" to respond to applicants.
Hi Andrew,
Thank you for your feedback. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Had a terrible time getting registered, password reset was difficult (didn't work until I switched browsers)... not intituitive
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002564 when you message.
Difficult to get through and I dont have time for the nonsense
Hello Nancy, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002565when you message.
Genesis was terrific! He was one of the best teachers I have had in my life, and I taught math and engineering for over 19 years. He taught me so many things about how to use Care.com to maximize the many benefits that you offer. My understanding grew by leaps and bounds the longer we spoke. Please promote him soon to top managerial position. He really knows how to relate to people. He is very clear and patient. Who can beat that?
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Site is confusing to navigate and there's a charge for everything.
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-002562 with your message.
Info is very good but website is old and unmanageable
Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002561 when you message.
I did end up finding a babysitter but was needing more care. The babysitter I hired was good no complaints there... BUT... I paid for a month subscription, the site all of a sudden told me I had to upgrade again 2 1/2 weeks after. I could not message or even see any messages from the care givers unless I paid again. I reached out to care team by email same day and sent about 5 emails in the next days/weeks. I finally reached out after no response via Facebook. Someone responded same day and told me they can't refund or credit anything I have to pay again to get access... and they couldn't do anything? SCAM.
I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002557 with your message.
Only based on my experience from posting jobs but somehow did not receive response--struggle with obtaining responses. Thank you
Hello Rita, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002555 in your response along with a screen shot of the error message received.
Isn't it funny that almost every bad review on here is about the auto renewal. This is such a bad feature to have on any company website. It is very misleading and it is also such a struggle to find where you can actually cancel the automatic renewal service. How about actually giving the customer a heads up right before the credit card is going to be automatically charged? Of course not. That's the scam. I've been using care.com off and on for many years and I've paid my dues and the one time I mistakenly did not cancel in time they absolutely refused to give me a refund. Times are very hard right now with inflation in every single area and they wouldn't budge. I absolutely refuse to use the service any longer.
Hello Michele, We appreciate your review. We'll be sure to share your feedback with our management team.
Charged $60'for background check which I didn't order
Thanks it's great and we are meeting Nannie's to help us
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
So far so good, hoping for great once I find someone!
Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002531 when you message.
I'm having some difficulties sorting for caregivers by availability or whether they're even taking bookings. This makes sorting through caregiver profiles much more time-consuming than it needs to be. Any way you could add those features?
Hello Cindy, Thank you for your feedback and membership. I am sorry you had trouble with your account. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002529 with your message.
Frustrating cause I fell and need someone 4 days a week and would like to interview tomorrow to start on Thursday, May 12. I'm trying to find out how to discuss arrangements with her.
Margaret Dorris
*******086
Hello Margaret, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-002524 with your message.
I can't get the website to work properly. It gets stuck, it won't do searches, I even had trouble paying for a month's subscription!
Hello Judy, I am sorry you are having trouble with the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002516 with your message.
L"ll fully review after I see what the quality of the candidates is like.
Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002517 when you message.
Trouble getting membership confirmed.
Trouble viewing profile of someone who is interested in our job
Hello Darlene, I'm sorry to hear you had trouble enrolling and viewing profiles. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002509 in your response along with a screen shot of the error message received.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cindy,
We really appreciate you sharing your experience! Please reach out to us if you are needing any assistance!