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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I just joined and it's not yet obvious to me how this will allow me to check backgrounds of the caregivers.
You're annoying as $#*! with your subscription add ons and constant click thrus. I just want to contact a babysitter.
Hi Jeremy,
We appreciate your review. We'll be sure to share your feedback with our management team.
I don't want a housekeeper for 4-6 hours a day I only need one for about 1-1/1× hours
Hi Rebecca!
Thank you for your feedback. You are able to specify the exact help and length of time you are needing a housekeeper. If you need help editing your job post, please reach out through Facebook PMs or through our Help Center chat. Please include the reference number REV-002652.
I like the photos and profiles that help make choosing the right person easier.
Hi Denise!
Thank you for your feedback and great review!
The irony of being a disabled person willing to pay good money for care services only to be compromised in that goal by accessibility problems... I can't tell you how frustrating that is, and what a terrible first impression it gives me of your brand.
Hi Kelly,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002637 when you message.
I pd for the $10.95 per month and yet you charged my credit card $228.
I want my subscription canceled immediately. This is not what I signed up for.
Hi Lori,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002624 when you message. You are prompted before you purchase you are charged for the entire subscription you are signing up for when you purchase.
I like the platform. It's easy to use. However, I don't think premium subscription should be required to message a caregiver. That function feels like it should just be a given and not a paid feature.
Hi Marilyn,
We appreciate the great review, thanks! We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Some of the terminology like having to select "upgrade now" to enroll (versus a more understandable "enroll now") was confusing.
Hi Jim,
Thank you for your feedback. I will be sure to pass this along to our product team.
I will reserve judgment until I find a good caregiver. It is a bit costly.
Hi Sheila,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002620 with your message.
Site keeps logging me out. Plus there's been glitches with just getting to the main site. :(
Hi Yolanda,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002616 when you message. Have you tried clearing the cookies and history on your browser or checking the 'keep me logged in' box?
Frustrating promise free one week trial. Had to pay for a month
Hi Cindy,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002615 when you message.
I had a lot of trouble upgrading to premium, i kept getting error messages on multiple days
Hi Carole,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002613 when you message. I would recommend clearing the cookies and history on your browser as well as removing the App from your device and redownloading it.
Tried to send a message. Would not allow it to go through. Said "unexpected error. Try later"
Hi Sandy,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002612 when you message. You may want to try clearing the cookies and history on the browser and relogging in. Or removing the App from your phone and redownloading it.
Dont like how you have to pay before checking out how it works.
Hi Shannon!
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Very complicated and still have not been able to view person I was most interested in.
Hi Marietta,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002598 when you message.
I am still looking for the right person that I can afford
Hi Eunice,
We are so happy to hear this and appreciate your membership with Care.com! Thank you for taking the time to post a review.
Easy to use website. I'm hoping to find some help through it.
Hi Michele,
We are so happy to hear this and appreciate your membership with Care.com! Thank you for taking the time to post a review.
Could not get password update last night and now I've entered my cc number and do not know if I've been upgraded for one month.
Hi Charlene,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002590 when you message.
Too many detail to move through! It took me forever to find quarterly fees. I'm not that tec savvy so it takes awhile when there is so much information on one page.
Hi Diane,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002587 when you message.
It has been friendly, but not sure how to contact people and it has been very expensive to get every done with no ending in site.
Hi Jane,
Thank you for reaching out! So happy to hear you are finding success with the site! We really appreciate you sharing your experience! In order to contact, you can message who you are interested in using the message feature. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shela,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002656 with your message.