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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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This website nickel and dimes users for everything we want to do on the website and it is not user friendly at all. It's hard to go back and I can't send a request without putting in my credit card information This is ridiculous. I will not be paying for another month of this service. Thank you for your time.
Keeps losing my search info. Currently trying to figure out how to update my location but so far no luck. Argh.
Hi Victoria,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002744 with your message.
Don't know yet. Need to get feedback from caregivers and know that I have found someone
Hi Vicky,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002745 with your message.
Don't use this site. Kept charging my credit card even after I canceled the service. I contacted them and they would not issue refund.
Hi Mary,
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-002738 when you message.
So far it is good but haven't gotten any care givers yet..
Hi Dawn,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002735 with your message.
I get messages then it says the person is not available! What?
Hi Lisa,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002726 when you message.
Lots of additional charges offered beyond paying for "Premium"
Hi Jeanne,
We appreciate your review. We'll be sure to share your feedback with our management team.
It's been entirely about billing and costs, so far...
Hi Micheal,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002696 with your message.
Different views before and after I paid! Not cool.
Hi Fredrik,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Super easy to set up a job posting, but also search and message on my own! So far so good!
Hi Amalia,
That’s so great to hear you love your experience with the site! Thanks for sharing!
Only started using today, still figuring my way around
Hi Ryan,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002686 with your message.
Added fee for backgrnd chcks wasnt made clear in beginning. I feel a bit duped in having to add that fee, after paying $75 already.
Hi Christine,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I am trying to be a caregiver but I don't see how. This wants me to hire other people which I can if needed. When I need one.
Hi Lisa!
It sounds like you have enrolled in the wrong account type. Please reach out through Facebook PMs or through our Help Center chat with your full name, email and city/state listed on the account as well as the reference number REV-002684. I'd be happy to assist you!
Membership is too expensive, but i like the idea a lot
Hi Kris,
We appreciate your review. We'll be sure to share your feedback with our management team.
Website is a little clunky compared to newer sites
Hi Kurt,
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
So far, it's been very easy to set things up. I do object to the recurring charges every three months.We'll see after the the job
Hi Doree!
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Not a bad service- this is scary/new process for me and hope it is worth the monthly fee to help find someone to care for my loved one.
Hi Am!
We really appreciate you sharing your experience! I wish you luck while searching for the help you need!
The bait and switch to upgrade later to view the resumes. Just tell us up front. I will find who I need and close the subscription.
Hi Oli,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I tried to use a promo code when setting up, to get 30% discount on premium membership. I put the code in but without any response the transaction completed without it.
Hi Mary!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002664 when you message.
There customer service is non existent. The took my money and then closed my account without warning. I have written to them three times and still heard nothing back after a week. Nannylane and sittercity are both superior services. Don't waste your time with this site or app.
Hi Matthew,
If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at helpl.care.com or through Facebook Messenger. Please include Reference Number REV-002658 in your response.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessie,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002746 with your message.