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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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This business is very greedy. I am a caregiver on here, and a premium member at that, and it is very frustrating that I can't look for care while using my own account.
LAME
Make prices clearly available before moving forward and receipts and finalized confirmations as well. Quite nerve racking the imitation process.
We appreciate your review. We'll be sure to share your feedback with our management team.
Hello Bryan, I'm sorry to hear you received an error message when trying to use the site. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number
REV-002826 in your response along with a screen shot of the error message received.
The website is focused to either children or seniors, but we need in home care for an adult.
Hello Aaron, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-002824with your message.
I don't understand why everyone has "registered nurse" under their name when they aren't a nurse. Also, I didn't see anything about the time frame I have to cancel so I don't get charged for another month if all the caregivers turn out to be schemers or duds.
Hello Kimberly, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002815 with your message.
Keeps wanting to add on fees. But if I can sign find someone for my mother-in-law it'll be worth it
Hello Danny, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002811 in your response along with a screen shot of the error message received.
I received an email that I thought was through Care.com and when I went to the site, it stated that I had to pay to read the email so I paid. That's when I saw the mistake. I had not received an email through Care and I immediately tried to cancel but received an email that I couldn't cancel for a year. What? It was a mistake! I had called within an HOUR. I responded that it was a mistake and that I wanted a refund. No response. I called today and spoke with someone who refused to give me a refund. I've filed a complaint with my bank, and am now going to call the BBB and attorney general's office. What a scam.
Hello Mary, I am sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002806 with your message.
I'm not sure I care for being offered a "free" account only to find that little or nothing came with it. Then once I DID pay for it, additional popups offering yet more tidbits. Which would have been fine had I been done the courtesy of seeing them BEFORE I ordered. In fact, I did purchase a couple of them later -- I just don't care for being treated this way. Hopefully, I'll be inclined to revise my opinion later!
Hello Steve, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-002805 with your message.
You gave a monthly charge and charge me for a whole year instead of each month I might not need you that long and I will be expecting a refund if I don't that was not made clear. So far I can't find a customer service phone number.
Hello Debbie, Thank you for your feedback and membership. I am sorry for the confusion regarding your billing. Care.com does try to make our billing process as clear as possible. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002801 with your message.
It took me several days to upgrade to premium. It was very frustrating. I email customer care and she gave me a couple of options so I was finally able to subscribe. This is my first time with care.com so If it wasn't for 2 days of trying I would rate better. Plus, first time I tried before getting to submit it told me my name was wrong on card. My credit card has my middle initial, so I took it out when I resubmitted and it went through…
Hello Linda, I am sorry you were having trouble with your credit card. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002799 with your message.
There is nowhere to pick the exact service and how fast i can get started as i am looking to start this Monday
Hello Mary, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002793 with your message.
The website design is somewhat finicky. Attempting to submit the upgrade subscription payment form on Chromebook operating Google Chrome did not work, and we had to move to desktop in order to complete the registration; it would be great if the payment form worked equally well across devices and platforms. In addition, I was unpleasantly surprised to see up-selling after a basic subscription had been already chosen and payment submitted. It seems natural that a basic background check for care providers-- at least criminal record and sex offender registry-- would be included with the regular subscription, rather than being offered as an additional surprise add-on after selection. As a matter of integrity, I would have appreciated seeing all of the additional bells and whistles (along with their costs) listed upfront on the same page where the subscription was selected. I still hope that we are able to find an excellent fit nanny here, but so far I have mixed feelings about Care.com.
Hello Stacy, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number -REV-002792 with your message.
So far not good at all. Can't get back to task of finding a house keeper which is the only reason I joined this
Hello Char, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-002788 with your message.
It's dirty and manipulative that you let people sign up for an account and post a job, only to tell them they have to pay to actually answer any messages.
Hello Charlene, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002776 with your message.
Difficult to understand what the problem is over and over again with one item should highlight or should be more specific regarding the reason why you cannot move forward
Hello Adele, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002774 with your message.
All went well except getting the website to accept my credit card payment. I had to come back 8+ hours later to retry. I like what I've seen so far though.
Thanks for taking the time to leave a review! I am happy to hear you were able to resolve the issue you were having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger if you need additional help of any kind. Please include Reference Number REV-002764 when you message.
Walking through the set up was pretty easy. It guided me through the process.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Charged me full amount when I was supposed to get discount
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002755 with your message.
I hate that it's become standard for websites to put customers on auto-pay so that we have to go out of our way to cancel after the month is up. If I wanted a renewed membership after 1 month, I would have selected that option and paid less! No, I wanted to pay for ONE MONTH and ONLY ONE MONTH, but unless I put it in my calendar to cancel my membership at the end of the month, you'll keep billing me.
Thank you for your feedback regarding our auto-pay policy. If you have a billing issue, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002756 when you message.
Just beginning to use it. It's nice seeing what each caregiver offers.
Thank you for your feedback so far! If any questions pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002751 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your review. We'll be sure to share your feedback with our management team.