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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I don't think I should have to pay for a subscription just to contact potential pet sitters.
I paid the monthly fee before realizing that no one could accommodate our needs
Hi Kathie!
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002888 in your response along with a screen shot of the error message received.
I made a mistake when submitting payment and can't figure out how to contact to change order
Hi Heidi!
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002887 with your message.
I found it hard to get started it was not letting me join for some reason. Jim.
Hi Jim!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002885 when you message.
The contract, and other assistance with hiring should be included in the upgraded subscription? Most importantly, the level of services should be very clearly identified at the very beginning to show what we are getting for the upgraded subscription. Nickel and Dime-ing us with added features is terrible.
This was a scam!
Hi Gilda,
We appreciate your review. We'll be sure to share your feedback with our management team.
It took more than 10 tries to get the transaction to process. This has delayed my search by several days.
Hi Vickie,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002882 when you message.
I thought Care.com did background checks. Price was supposed to be. Price was for premium... and initially I only asked for the 3 month option
Hi Toni,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002878 when you message.
Took me 3 days to complete upgrade. Due to."technical decultures",, "call to complete upgrade", but no number given, tried to "chat" problem, screen would not scroll to "send message. First impression? Not good.
Hi Doris,
We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002876 in your response.
Lack of information, and even more so missing a lot of filters to view for best results
Hi Yukie,
We appreciate your review. We'll be sure to share your feedback with our management team.
Setting up account was just as expected. Thank you.
Hi Bill,
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the site!
The website is glitches and I haven't had anyone who is actually looking for full-time work.
Hi Brie,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002865 when you message.
Why the $#*! did you charge me 131 when I only paid for a month. I want a refund!
Hi Isabelle,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002862 when you message.
I completed an application to the program as I had a response to a post but I have not seen anything to reconnect with that inquiry yet. Hopefully it is fothcoming.
Hi Art!
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002861 with your message.
I have always found this service to be a great help in finding caregivers. Thank you care.com
Hi Pat,
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the site!
Don't prevent me from reading a message of a person no longer a member of care.com
Hi Carol,
We appreciate your review. We'll be sure to share your feedback with our management team.
It is RIDICULOUSLY hard to get a picture approved, even following all the guidelines. And when they are not approved, there's no specific direction as to why it wasn't approved, which would be helpful. So frustrating.
Hi Kelly,
I'm sorry to hear you are having trouble getting your picture approved. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002857 with your message.
It has been increasingly difficult to use this on my cell phone, there are issues with the link and no option to contact anyone. I have sent emails asking for a phone call and have not received a call or email response.
Hi Kim!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002844 when you message.
Am not in love with signing up for something that automatically renews.
Hi Wendy,
We appreciate your review. We'll be sure to share your feedback with our management team.
I do not like that when i try to send my number it block my number out
We appreciate your review. We'll be sure to share your feedback with our management team.
I am very uncomfortable. I'd like to have a chance to talk someone and get clarification. I hoped to pick a few candidates, but the system does not allow me to do that. Also, there was no discount code shown before I paid.
I am already disappointed. Can you improve your image by contacting personally?
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-002834 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan,
Thank you for your feedback. We will be sure to pass this information to our product team.