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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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For the amount of fees charged there is a lot of work for the hiring person to do
All the add ons should not be included. If I have to pay $20 to make sure someone isn't a sex offender to take care of my kids that makes no sense
Hi Natalie,
We appreciate your review. We'll be sure to share your feedback with our management team.
My ad kept getting rejected and you guys never told me why. You just sent me a link to the posting guidelines, but that didn't help. But I do need someone, so I figured maybe you'd approve my ad (or at least give me feedback on how to get it approved) if I opened a paid account.
UPDATED BASED ON CARE'S RESPONSE: Yeah, I wrote to Care's help page at 8:07am Thurs and they said they'd respond within 48hrs. Well it's now 9:14am Mon and they still haven't responded. This is particularly frustrating given that I paid for an account.
Hi Beckie!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002974 when you message.
Having to complete various sections numerous times.
Hi Cynthia!
We appreciate your review. We'll be sure to share your feedback with our management team.
The website has a line going through it - the user face is off.
Hi Seb!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002968 when you message.
I tried to pay for one of the subscriptions and kept receiving an error message regarding Java. Lang. I used my mom's Amazon Fire tablet and my iPad and received the same messages over and over again. I used my Samsung S20 and was finally able to purchase the 3-month subscription.
Hi Grace!
Thank you for your your feedback! I'm sorry to hear you had trouble paying for the subscription! Please reach out if you are needing any assistance. :)
If we have to upgrade to a paid account to access pretty much everything we need in order to hire someone then why present this as free?
Hi Emily,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Based on preliminary views, it seems I might be able to find some help here. I wish the cost were lower however.
Hi Tammy!
We appreciate your review. We'll be sure to share your feedback with our management team.
The site is not easily navigated and I went to sign up for a year subscription thinking I would be charged monthly and was almost charged for the full year. That needs to be made clear up front. Also I need a care giver for 2 days. There should be a weekly subscription.
Hi Yovone,
Thank you for your feedback. You are prompted before you purchase you are billed for the entire duration of the subscription you choose up front. We do offer a month subscription at this time.
I've only used the site briefly, but so far so good.
Hi Chris!
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Lot of unavailable baby sitters
Long response time
Hi Christelle,
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002939 in your response along with a screen shot of the error message received.
I'm trying to tailor the ad for caregiver plus homeshare. App doesn't appear geared for that.
Hi Linda,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002937 when you message.
I could not intuitively find a description of the upgrades from the website. I had to do a google search which isn't ideal.
Hi Sharon,
If you visit our Help Center, we have a search bar there that explains the differences in our memberships. :)
Hard to get in touch with support to answer questions. Maybe it will get better after one signed up, but wish info was more forthcoming.
Hi Romelle!
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-002929 in your response.
I want to know that there will be subscription charges, from the get-go. And I don't like the add-on upselling.
Hi Heather!
We appreciate your review. We'll be sure to share your feedback with our management team.
It's very user friendly and I like the automatic option of sharing a job post in chat.
Hi Lauralee!
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
I cannot sort using a filter for AVAILABLE FOR HIRE. Seems that would be most people's first need. And in cancelling the membership, you've taken my money but won't return it. And your customer service person simply ended the conversation rather than assisting me. Social Media here I come!
Hi Stephany,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002910 when you message. Unfortunately, there is not a way to filter this as everyone can list their own times they are needing assistance so there is not a wat to filter like this on our site at this time.
Put my CC CIV information in and saw it changed to all zeros when I went to next step. And the Date of birth? What has that got to do with the safety of your community? BS. I can understand YEAR of birth but you are trying to get information to do what?
Hi Robin,
We apologize for the inconvenience. At Care.com, safety is our number one priority. We run verification checks on every single member to ensure the security of our online community. We encourage you to review our Terms of Use or visit our Safety Center for more detailed information.
The caregivers are the ones making the money. They should be the ones paying for the listing.
Hi Nancy,
We appreciate your review. We'll be sure to share your feedback with our management team.
I'm unable to send additional messages to caregivers
Hi Zenobi!
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002899 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sina,
We appreciate your review. We'll be sure to share your feedback with our management team.